Job Title: International Customer Support Executive
Company: NVD Technology Services Pvt. Ltd.
Location: Ahmedabad, Gujarat
Job Type: Full time
Work Mode: Work From Office
Shift: Night Shift
Working Days: 5 Days Working + 2 Weekly Offs
Salary: ₹21,000 – ₹23,000 per month
Job Summary
We are looking for a customer-focused and enthusiastic International Customer Support Executive to join our team. The candidate will be responsible for handling international customers, resolving their queries, providing accurate information, and ensuring a positive customer experience.
- Key Responsibilities
- Handle customer queries through calls, emails, and other communication channels.
- Communicate professionally with international customers.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints and queries in a timely and professional manner.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with internal teams to resolve customer-related issues.
- Follow company processes, quality standards, and customer service guidelines.
- Ensure high levels of customer satisfaction.
- Maintain professional communication and a positive attitude while dealing with customers.
- Required Skills
- Excellent English communication skills, both verbal and written.
- Strong listening and interpersonal skills.
- Customer-focused approach with good problem-solving abilities.
- Ability to handle customer queries professionally.
- Good convincing and communication skills.
- Comfortable working in a night shift.
- Basic computer knowledge and proficiency in MS Office.
- Ability to work independently as well as in a team
- Educational Qualification
- Graduation / Any Degree Completed
- Candidates from any educational background can apply.
- ExperienceFreshers and experienced candidates can apply.
- Experience in International Customer Support, BPO, Voice Process, or International Calling will be an added advantage.
- Shift Timing7:30 PM to 5:00 AM
- Why Join Us?
- Competitive salary package.
- Professional and supportive work environment.
- Opportunities to develop international customer-handling skills.
- Career growth and learning opportunities.
Interested candidates can share their updated resume to apply - 6359 289 779