Job Title: Customer Support Executive

Location: Kolkata

CTC: ₹12,000 per month

Working Hours: 10:00 AM – 7:00 PM

Working Days: 6 days a week, 1 day weekly off

Shift: Day shift, round the year

- Job ResponsibilitiesHandle customer queries through calls, WhatsApp, email, and chat.
- Assist customers with orders, delivery, returns, refunds, and payments.
- Resolve customer complaints professionally and within timelines.
- Coordinate with warehouse, delivery, and other internal teams.
- Maintain accurate records of customer interactions and complaints.
- Follow up with customers and ensure proper resolution.
- Provide information about MyPustak products, offers, and services.
- RequirementsGood communication skills in English ,Hindi , Bengla
- Basic computer knowledge.
- Comfortable using WhatsApp, email, and customer support tools.
- Valuable problem-solving and follow-up skills.
- Ability to work independently and as part of a team.
- Freshers can apply; customer support experience is preferred.

Preferred: Candidates with e-commerce/customer support experience.

📌 Customer Support Executive (Kolkata)
🏢 MyPustak
📍 Kolkata