Role : MS Dynamics 365 Administrator Experience : 6-8 years Relevant Experience: 3 Years in Dynamics Admin role Location : Mumbai Essential Job Functions: Serve as the primary point of contact for Dynamics 365 end user support,resolving issues quickly and ensuring a smooth user experience Troubleshoot CRM configuration, workflows, plugins, business rules, and data issues, identifying root causes and implementing fixes Maintain and update Dynamics 365 configurations, including entities, fields, forms, views, dashboards, security roles, and business process flows Work within a complex Dynamics workplace with custom logic, integrations, and Power Platform components, ensuring stability and consistency across teams Perform data maintenance and bulk operations using tools such as Data Import Wizard, Excel templates, or Power Automate to support accuracy and data integrity Support testing, documentation, and change management for enhancements, releases, and system updates Collaborate with cross functional teams to gather requirements, recommend solutions,



and ensure CRM functionality aligns with business needs Qualifications Microsoft Certified: Dynamics 365 Fundamentals (CRM) or equivalent experience Microsoft Certified: Power Platform Fundamentals is a plus Experience administering Dynamics 365 Customer Engagement (Sales, Service, or related modules) Technical Skills Proven experience administering Microsoft Dynamics 365 in complex or large-scale environments Strong troubleshooting skills across CRM configuration, workflows, plugins, integrations and related processes Handon experience with data import/export tools and data maintenance best practices Familiarity with Power Platform components (Power Automate, Power Apps, Dataverse) Familiarity with Zapier Zap automated workflow is a nice to have Ability to work effectively with distributed teams and manage cross functional communication Some familiarity with JavaScript, C#, or plugin development concepts is a plus (useful for understanding customizations but not a core requirement for the role

📌 MS Dynamics 365 Administrator (Maharashtra)
🏢 Straive
📍 Maharashtra