Job Title: Analyst/Senior Analyst Location: Noida (Sector 63) - Reports to: Team Leader / Process Manager Process Type : 100% Inbound – Voice Job Summary We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards. Key Responsibilities: Handle 70–100 inbound customer calls per day related to banking products and services Resolve Level 1 customer queries accurately within defined turnaround times Provide explicit information, service support, and ensure first-call resolution wherever possible Follow all process guidelines, quality standards, and compliance requirements Maintain high standards of attendance, productivity, and schedule adherence Eligibility Criteria Strong verbal communication skills with clear articulation Hands-on experience managing high-volume inbound customer interactions in a contact center environment Willingness to work in a voice-based, customer-facing inbound process on a daily basis Strong customer-centric attitude with a problem-solving mindset Demonstrates patience,



empathy, and active listening skills while handling customer queries Ability to follow defined processes, scripts, and compliance guidelines Open to a performance-driven work culture, including productivity, quality, and adherence metrics Willingness to work in rotational shifts as per business requirements Displays positive behavior, resilience, and accountability in a fast-paced environment Proven track record of good attendance and schedule adherence Comfortable receiving feedback and coaching to improve performance Should be reliable, disciplined, and professional at work Qualifications Minimum: 102 / Graduate in any discipline. 2 years of experience in voice process/customer service. Experience in (International BPO - Voice Process /BFSI/) will be an advantage. Else min 2 Years of experience of any international voice process we consider Basis C1 level communication skills. Shift & Work Environment Shifts: 24/7 rotational shifts. Must be willing to work on Saturdays and Sundays as required. Week Offs: Two days off per week, which may include split week offs based on business needs.

📌 Customer Contact Representative (Uttar Pradesh)
🏢 Anaptyss
📍 Uttar Pradesh