Job Description Years of Experience: 8–10 years Industry: RCM / US Healthcare Shift Timings: 6:30 PM to 3:30 AM IST Role Summary and purpose The Senior Employee Relations Specialist – Healthcare & RCM will be responsible for managing complex employee relations matters across Revenue Cycle Management operations. The role ensures fair, compliant, and consistent handling of workplace issues while balancing associate safety, regulatory requirements, and operational productivity. This position requires solid investigation skills, healthcare/RCM domain understanding, knowledge of labour laws, and the ability to partner with operations, compliance, and quality leaders. Key Responsibilities Employee Relations & Investigations Lead investigations related to: Workplace behavior, harassment, and discrimination Conduct issues HIPAA-related violations, confidentiality breaches Fraud, coding inaccuracies, and RCM-sensitive concerns Complaints involving behaviour Conduct meetings with employees, supervisors, and cross-functional stakeholders. Document findings, recommend actions, and ensure closure with minimal business disruption. RCM-Specific Responsibilities Support ER issues within RCM teams: Billing Coding AR follow-up Patient access Registration & authorization Address performance issues tied to: Productivity metrics (DNFB, TAT, collections, coding accuracy) Quality scores and audit findings Compliance and payer-specific regulations Partner with Quality, Operations, and Compliance to ensure alignment with revenue cycle controls. Compliance & Policy Governances within RCM teams: Ensure adherence to: Healthcare regulations (HIPAA, privacy) Healthcare accreditation requirements (NABH/JCI)



Labor laws and statutory requirements Assist in developing, updating, and socializing HR and ER policies relevant to healthcare and RCM environments. Guide leaders when applying disciplinary frameworks for sensitive issues. Performance & Conduct Management Advise managers in handling: Low performance Attendance and scheduling concerns (especially for 24/7 operations) Behavioral and professionalism issues Misconduct impacting revenue operations Support corrective action processes including counselling, PIPs, and terminations. Stakeholder & Leadership Advisory Partner with Operations Heads, and Compliance teams. Coach frontline leaders on conflict resolution, documentation, and handling grievance conversations. Identify ER hotspots within departments and recommend preventive strategies. Engagement, Culture & Workforce Stability Support initiatives aimed at: Reducing attrition in high-volume functions like patient access or AR Improving morale among RCM teams Enhancing communication between shifts and cross-functional teams Participate in culture-building, rewards programs, and engagement surveys. Training & Capability Building Deliver training on:



Workplace conduct & behavior Respectful workplace & anti-harassment HIPAA awareness for non-clinical staff Documentation & record-keeping best practices Conflict management for supervisors Build leader capability to handle ER issues independently and confidently. Data & Insights Maintain ER dashboards with trends from: Attendance & lateness RCM productivity-linked escalations Grievances and engagement feedback Provide insights to leadership on risk areas and recommend targeted interventions. Qualifications & Experience Required: Bachelor’s degree in HR, Business, Healthcare Administration, or related field. 8–10 years of HR experience, with at least 3–5 years in healthcare or RCM sector. Strong experience in ER investigations, including compliance-related and conduct issues. Working knowledge of HIPAA, patient rights, and healthcare workplace norms. Preferred: HR certifications (SHRM-CP/SCP, PHR/SPHR). Experience in healthcare RCM companies. Exposure to healthcare audits or accreditation processes (NABH/JCI) Skills & Competencies Excellent communication and stakeholder management. High integrity, confidentiality, and sound judgment. Knowledge of healthcare compliance frameworks and RCM metrics. Strong investigative and documentation skills. Ability to manage high-stress, emotionally sensitive situations. Analytical mindset for ER dashboards and trend analysis. Success Measures (KPIs) Timely closure of ER cases Reduction in repeated or department-specific ER triggers Compliance adherence (HIPAA, labour laws, accreditation standards) Manager satisfaction with ER support Improved employee engagement and reduction in attrition Stability and productivity improvements in RCM teams Large-Scale HR Operations: Proven experience managing HR in organizations of

📌 Senior Consultant - Employee Relations (Telangana)
🏢 Gloplax Solutions
📍 Telangana