Lead Analyst – Delivery Excellence Experience: 10–12 Years Location: Noida Work Mode: Hybrid Role Overview We are looking for an experienced Lead Analyst – Delivery Excellence to drive delivery governance, software quality, process compliance, and continuous improvement across development projects. The role will work closely with Project Managers (PMs), Senior Project Managers (SPMs), Account/Delivery Managers (ADMs), Delivery Leadership, and Quality teams to ensure effective adoption of SDLC practices, CMMI processes, CAPA, SEPG initiatives, and AI-enabled engineering practices. The ideal candidate should have strong experience in development projects, SDLC governance, SQA, CMMI Level 3 (Development), process improvement, risk management, causal analysis, and AI tools , along with excellent facilitation and stakeholder-management skills. Key Responsibilities. Delivery Excellence & Governance Facilitate delivery excellence initiatives across software development projects and ensure sustained adherence to the Quality Management System (QMS) . Conduct Software Quality Assurance (SQA) reviews and assess project compliance with defined processes, standards, and delivery models. Provide guidance to project teams on relevant software engineering, SDLC, and project management practices to achieve optimal delivery outcomes. Participate in project team meetings, governance forums, senior management reviews, and project causal analysis meetings. Ensure a "Zero Surprises" delivery environment by proactively identifying risks, issues, process gaps, and early warning indicators. Escalate critical risks and concerns to Delivery and Delivery Excellence leadership with actionable recommendations. Work closely with PMs, SPMs, and ADMs to ensure the appropriate delivery and engagement models are implemented. QMS, CMMI & Process Excellence Drive continued sustenance and improvement of the QMS across development engagements. Conduct QMS/process training for project teams and delivery stakeholders. Review, update, and author assigned process documents, Change Requests (CRs), guidelines, and standards . Ensure formal configuration management and version control of QMS and related organizational documents. Support CMMI Level 3 – Development practices and ensure effective implementation across projects.



Contribute to SEPG (Software Engineering Process Group) initiatives and organizational process improvement. Drive CAPA (Corrective and Preventive Action) activities and track closure of identified issues. Ensure organizational best practices are captured, documented, institutionalized, and shared across teams. Metrics, Analytics & Risk Management Collect, analyze, validate, and report project delivery and quality metrics . Identify trends, deviations, recurring issues, and improvement opportunities through data analysis. Mentor PMs on risk identification, metrics analysis, root-cause analysis, and improvement planning . Articulate contractual, delivery, quality, and process risks and work with senior management to define mitigation strategies. Follow up with project teams to ensure timely closure of action items arising from CSAT, escalations, complaints, audits, and SQA reviews . Innovation & AI Enablement Participate in organizational innovation programs as an Innovation Facilitator for delivery and enabling functions. Facilitate ideation and brainstorming sessions to identify opportunities for delivery improvement. Promote adoption of AI tools and Generative AI to improve software engineering, quality, documentation, analytics, and delivery processes. Identify and evaluate AI-enabled opportunities across the SDLC , including requirements, development, testing, documentation, quality reviews, and project governance. Support teams in adopting relevant AI tools while ensuring appropriate governance, quality, security, and process compliance. Continuous Improvement & Stakeholder Management Drive delivery excellence and process improvement initiatives for the respective business unit. Proactively identify issues and provide practical, data-driven solutions. Facilitate discussions across project, quality, delivery, and leadership teams. Mentor and coach project managers and delivery teams on quality, process adherence, risk management, and innovation.



Respond effectively to immediate and urgent delivery/governance requirements. Build strong relationships with senior stakeholders and influence teams toward process and delivery excellence. Mandatory Skills 10–12 years of experience in Delivery Excellence, Quality Assurance, Software Engineering, PMO, Process Excellence, or similar roles. Solid experience in software development projects and end-to-end SDLC . Hands-on experience with CMMI Level 3 – Development practices. Strong knowledge of SQA, QMS, CAPA, SEPG, audits, process compliance, and continuous improvement . Experience conducting SQA/process reviews and project governance reviews. Robust understanding of risk management, causal analysis/RCA, metrics, and corrective/preventive actions . Experience working closely with PMs, SPMs, ADMs, Delivery Leaders, and senior management . Exposure to AI/Gen AI tools for software development and delivery excellence . Strong facilitation, communication, presentation, analytical, and stakeholder-management skills. Ability to proactively identify risks/issues and recommend actionable solutions . Good to Have CMMI-related certification/training. ISO/Quality Management certifications. PMP / PRINCE2 / Agile certification. Six Sigma / Process Excellence certification. Knowledge of AI-assisted SDLC and Gen AI tools . Experience with engineering metrics, dashboards, and data analytics. Experience in organizational-level SEPG and process transformation initiatives. Key Competencies SDLC | Software Development | Delivery Excellence | SQA | QMS | CMMI Level 3 Development | CAPA | SEPG | Process Compliance | Risk Management | RCA/Causal Analysis | Metrics & Analytics | AI Tools | Gen AI | Continuous Improvement | Innovation | Governance | Stakeholder Management | Facilitation Ideal Candidate Profile The ideal candidate is a strong delivery-quality/process professional rather than a traditional audit-only profile —someone who understands software development projects, can engage confidently with PMs and senior leadership, proactively identifies risks, and can translate quality/process data into meaningful delivery improvements. Primary Focus: Development Projects SDLC CMMI L3 Dev SQA QMS CAPA SEPG AI Tools Delivery Excellence .

📌 Lead Analyst-Delivery Excellence (Uttar Pradesh)
🏢 Iris Software
📍 Uttar Pradesh