Walkin In TCS at Chennai Date:- Location:-Chennai Skill:-Intel EMA Exp:-5 to 12 Must have Skill:- Intel EMA Architecture & Capabilities Remote Device Recovery & Break ‑ Fix Endpoint Security & Access Control Integration with EUC Tooling Integration with EUC Tooling Operational Governance & Automation JD Job Requirements* Technical Skills Solid hands‑on experience with: Intel EMA server deployment and configuration Intel AMT‑enabled device management OOB remote troubleshooting and recovery Good understanding of: Windows enterprise endpoints Networking fundamentals (ports, certificates, DNS) PKI and secure authentication models Experience working with: Intune and/or SCCM ecosystems ServiceNow or similar ITSM platforms Familiarity with: VIP / executive support models Remote and distributed workforce environments Process & Operational Skills ITIL Incident, Problem,



and Change Management Experience supporting P1/P2 incidents Understanding of audit and security compliance requirements Key Responsibilities* Intel EMA Design & Implementation Design and deploy Intel EMA in enterprise EUC environments Configure EMA server, device onboarding, and access models Define personas and supported use cases (VIP, remote users, break‑fix) Remote Support & Device Recovery Act as SME for out‑of‑band endpoint recovery Support remote troubleshooting when OS, VPN, or network is unavailable Reduce onsite visits and device replacement through remote recovery Operational Support & Incident Handling Serve as L3 escalation for Intel EMA related incidents Support Service Desk and EUC teams during major incidents Develop standard recovery playbooks Security, Access & Governance Enforce secure access controls for EMA usage Maintain audit logs and compliance evidence Participate in security reviews and risk assessments Documentation, Automation & Improvement Create SOPs, runbooks, and knowledge articles Identify automation opportunities within EMA workflows Continuously improve device recovery success rates

📌 Intel EMA SME (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu