Roles and Responsibilities: End-to-End Operations Management • Own candidate and partner operations, ensuring key activities are tracked and closed within TATs. • Drive key milestones and identify operational gaps and risks and drive timely resolution • Ensure SOP adherence while proactively identifying and resolving operational gaps. Candidate & Partner Management • Own candidate concerns and escalations, ensuring timely resolution and explicit communication. • Build strong relationships with university partners and act as a key POC for their requirements. • Monitor partner performance and drive improvements in delivery and experience. Stakeholder & Cross-Functional Management • Coordinate with university partners, campus POCs and Corporate teams for seamless execution. • Drive cross-functional alignment, clear ownership and timely closure of dependencies. • Manage escalations with urgency, maturity and effective communication. Team Management & Accountability • Lead and support campus/team POCs across candidate and partner operations. • Delegate responsibilities, track deliverables and drive timely execution.



• Review performance and foster a culture of ownership and accountability. Data, Performance & Reporting • Track candidate, partner and operational metrics to monitor performance. • Analyze trends and identify recurring issues, risks and improvement opportunities. • Drive regular reviews and maintain accurate dashboards, trackers and reports. Process Improvement & Operational Excellence • Identify recurring operational challenges and implement sustainable solutions. • Standardize processes and drive consistent SOP adoption across teams and campuses. • Continuously improve efficiency, TATs, candidate experience and partner satisfaction. The Successful Applicant: • 3-4 years of experience in operations, partner management, program management, student/candidate operations or a similar role. • Experience in HEIs, universities, EdTech or a fast-paced startup environment is preferred. • Experience managing teams, POCs, partners or cross-functional stakeholders.

📌 Program Manager (Haryana)
🏢 Virohan
📍 Haryana