Outbound Calling Executive Job Type: Full-Time Department: Customer Support / Operations Experience: Minimum 2 Years Location: (Add Location) About the Role We are looking for an experienced and confident Outbound Calling Executive to join our Customer Support / Operations team. The primary responsibility will be to make outbound calls to customers for order confirmation, complete address verification, customer availability confirmation, and return request management . The ideal candidate should have excellent English communication skills , a professional telephone manner, and prior experience in outbound calling, telecalling, customer support, order confirmation, or a similar customer-facing role . Key Responsibilities Make outbound calls to customers for order confirmation . Verify the customer's complete delivery address, contact details, and other required information . Confirm the customer's availability and willingness to receive the order . Handle and coordinate customer return requests as per company policies. Understand customer concerns and provide appropriate information or assistance. Follow up with customers to complete order confirmation or return-related processes . Maintain accurate records of calls, customer responses, order confirmations, and return requests . Escalate customer issues, exceptions, or concerns to the relevant team. Meet daily calling, productivity, and quality targets . Handle a high volume of outbound calls while maintaining call quality. Ensure every customer interaction is professional, polite, and courteous . Requirements Minimum 2 years of experience in outbound calling, telecalling, customer support, order confirmation, or a similar role.



Good English-speaking and communication skills are mandatory. Confident and comfortable communicating with customers over the phone. Strong listening and customer-handling skills . Ability to clearly communicate and accurately verify customer information. Basic computer knowledge and ability to work with CRM, order management, or customer support systems . Ability to work under daily targets and productivity requirements . Comfortable handling a high volume of customer calls . Candidates with experience in e-commerce order confirmation and return management will be preferred. Key Skills Outbound Calling Telecalling Customer Support Customer Handling English Communication Order Confirmation Address Verification Return Request Management Follow-up & Coordination Problem Solving Basic Computer Skills CRM / Order Management Call Quality & Productivity Ideal Candidate The ideal candidate should be: Confident while communicating with customers. Polite, patient, and professional in every interaction. Customer-focused with solid listening and problem-solving abilities. Comfortable handling customer queries and concerns over the phone. Able to communicate effectively in English . Comfortable working with daily calling targets and a high volume of calls . Experienced in outbound calling/customer support , preferably within an e-commerce environment . Why Join Us? You will be part of a customer-focused team where your communication, customer-handling, and coordination skills will directly contribute to a smooth order and return experience for customers. Apply Now if you have relevant outbound calling experience and are confident in handling customers professionally over the phone.

📌 Outbound Calling Executive (Uttar Pradesh)
🏢 DIRTS
📍 Uttar Pradesh