Zscaler Engineer | L2 / L3

- Location: Delhi / Noida / Gurgaon / Mumbai / Pune / Bangalore
- Experience: 2+ Years
- Employment Type: Full time
- Work Mode: Hybrid
- Shift: 24×7

About the Role

We are looking for a Zscaler Engineer - L2/L3 with strong hands-on production experience across ZIA, ZPA and Zscaler Client Connector (ZCC).

You will be responsible for troubleshooting Zscaler and enterprise networking issues, handling escalations, resolving connectivity and application-access problems, performing RCA, and implementing permanent fixes.

Key Responsibilities

ZIA | Zscaler Internet Access

- Troubleshoot ZIA architecture, traffic flow and forwarding methods including GRE, IPSec, PAC and ZCC
- Configure and troubleshoot URL Filtering, Firewall, SSL Inspection and Cloud App policies
- Troubleshoot DNS, SSL/TLS, proxy and internet connectivity issues
- Analyze ZIA logs and analytics for troubleshooting, performance issues and RCA
- Work with ZIA policies, tenant profiles and subclouds

ZPA | Zscaler Private Access

- Troubleshoot ZPA architecture and end-to-end user-to-application flow
- Work with App Connectors, Service Edge and Private Applications
- Troubleshoot application access, segmentation and ZPA policy issues
- Troubleshoot App Connector, DNS and application connectivity problems
- Perform RCA for complex ZPA incidents

ZCC | Zscaler Client Connector

- Handle ZCC deployment, configuration and troubleshooting




- Troubleshoot ZIA/ZPA traffic forwarding through ZCC
- Resolve authentication, SSO and enrollment issues
- Analyze ZCC logs and diagnostics across Windows and macOS
- Troubleshoot endpoint conflicts involving VPN, Proxy, Firewall and EDR

Networking & Troubleshooting Skills
- Strong TCP/IP, DNS, Routing, Proxy and SSL/TLS fundamentals
- Hands-on knowledge of GRE and IPSec
- Wireshark and packet capture analysis
- Experience handling L1/L2/L3 escalations and P1/P2 incidents
- Strong troubleshooting, incident management and RCA skills
- Ability to implement permanent remediation/fixes

Mandatory Requirements

- 2+ years of experience
- Real production experience with ZIA + ZPA + ZCC
- Hands-on Zscaler troubleshooting and policy configuration
- Experience with ZPA App Connectors and application access
- Experience with ZCC deployment, authentication/enrollment and diagnostics
- Strong networking and packet-level troubleshooting
- Experience with DNS, SSL/TLS, proxy, routing and connectivity troubleshooting
- P1/P2 incident handling and RCA experience
- Good communication and incident management skills

Important: Candidates with only theoretical knowledge, certification/training exposure, or experience with only one or two Zscaler products will not be considered. Production experience across all three: ZIA + ZPA + ZCC is mandatory.

📌 Zscaler Engineer/ (Gurugram)
🏢 Digivance Solutions
📍 Gurugram