Your key responsibilities would be:

- Professionally manage inbound and outbound international customer calls
- Ensure compliance with company policies and procedures during all customer interactions
- Execute assigned tasks in line with the latest work instructions and process updates
- Troubleshoot and resolve customer issues effectively and efficiently
- Achieve daily productivity and quality targets consistently
- Accurately document all customer interactions in the designated platform
- Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc
- Ensure compliance with data integrity guidelines and the companys information security policies

Skills & Experience:

- Have at least 2 + years of prior international call center experience




- Having prior healthcare domain experience (with focus on the payer or administrative side would be anadded advantage) - Preferrable
- Should have excellent communication skills, active listening skills, valuable typing and MS office proficiency
- Open to work in US shift (India night shift)
- Open to work from office (all days)
- PUC/ Diploma/graduate

Shift Timings: US Shifts (Night Shift) Work Mode: 100% Work from Office

Work Days: Monday through Friday (Saturday and Sunday are weekly offs)

Work Location: Manyata Tech Park, Nagavara, Bangalore

📌 US Voice Customer Support Expert (Bengaluru)
🏢 Kriyalogic Technologies
📍 Bengaluru