Job Title: Unified Communications Support Engineer

Locations: Bengaluru and Pune

Work Type: Hybrid

Experience: 2.5-8 Years

About ARA's Client Global Professional Services Leader

ARA's Client is a leading global professional services company that assists businesses, governments, and organizations in building their digital core. They focus on optimizing operations, accelerating revenue growth, and enhancing citizen services. With a commitment to innovation and a talent-led approach, ARA's Client operates in over 120 countries, employing approximately 791,000 people.

Role Summary In this role, the Unified Communications Support Engineer will act as a software detective, investigating and resolving issues across critical business systems. They will ensure the smooth operation of applications through proactive monitoring and collaboration with various teams.

Key Responsibilities

- Act as a Subject Matter Expert (SME) in Unified Communication and Collaboration Operations.
- Collaborate with cross-functional teams to drive key decisions.
- Provide timely solutions to problems affecting immediate and multiple teams.
- Coordinate with stakeholders to align support activities with business objectives.
- Mentor junior team members to enhance their technical skills.
- Drive continuous improvement initiatives for support processes.




- Monitor system performance and troubleshoot complex issues.
- Engage in incident management processes to ensure system reliability.

Must-Have Qualifications

- Minimum 2.5 years of overall experience.
- Solid experience in Unified Communication and Collaboration Operations.
- Robust troubleshooting and analytical skills.
- Proficiency with monitoring tools and incident management processes.
- Excellent communication skills for diverse audiences.
- Ability to work effectively in a collaborative environment.

Nice to Have

- Experience with cloud-based communication solutions.
- Familiarity with network protocols and infrastructure.
- Knowledge of ITIL practices.
- Certifications in relevant technologies.

Behavioral Competencies

- Strong ownership mindset.
- Excellent stakeholder communication.
- Proactive problem-solving ability.
- Adaptability in a dynamic environment.
- Team-oriented approach.

Why Join Us

- ARA's Client offers a dynamic work environment that fosters innovation.
- They provide opportunities for skilled growth and development.
- ARA's Client is committed to creating a diverse and inclusive workplace.
- They leverage cutting-edge technology to drive change and impact.

📌 Unified Communications Support Engineer (Bengaluru)
🏢 ARA Resources
📍 Bengaluru