Travel Operations Executive

Company: BAI Infosolutions Private Limited – CoTrav

Location: Gurgaon (On-site)

Experience: 0–2 years

Salary: ₹12,000 – ₹25,000 per month

Industry: Travel & Corporate Mobility Services

Employment Type: Full-time

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We are looking for a Travel Operations Executive to manage day-to-day travel requirements for corporate clients. The role will involve handling flight bookings, hotel reservations, cab bookings, amendments, cancellations, vendor coordination and client requirements. The ideal candidate should have good knowledge of travel operations, strong communication skills and the ability to handle multiple requests with accuracy and urgency.

Key Responsibilities:

Air Ticketing Operations

- Handle domestic and international flight bookings, cancellations, reissues and amendments.
- Work on GDS, airline portals and other travel booking platforms.
- Check availability, fares, baggage, fare rules and cancellation policies.
- Coordinate with airlines and vendors for booking-related issues and special requests.
- Identify suitable and cost-effective fare options as per client requirements.
- Ensure all tickets and travel details are shared accurately and within the required TAT.

Hotel Booking Operations

- Handle hotel reservations for corporate and individual travellers.
- Check availability, room categories, meal plans, rates and cancellation policies.
- Coordinate with hotels for bookings, amendments, early check-in, late check-out and special requirements.
- Negotiate or source competitive rates wherever required.
- Maintain proper booking confirmations and hotel-related records.

Client & Travel Coordination

- Understand client requirements and provide suitable travel options.
- Coordinate with clients, vendors, airlines and hotels for smooth execution.
- Respond to queries and resolve booking-related issues within the required TAT.
- Maintain clear communication with clients throughout the booking process.




- Escalate critical or unresolved issues to the concerned team or manager.

Booking & Documentation

- Maintain accurate records of bookings, confirmations, cancellations, amendments and payments.
- Verify passenger/guest details before processing bookings.
- Ensure all travel documents, confirmations and invoices are properly maintained.
- Update internal systems, trackers and MIS as required.

Vendor Coordination

- Coordinate with airlines, hotels, cab operators and other travel vendors.
- Follow up for confirmations, pending requirements, refunds and billing-related queries.
- Maintain qualified relationships with vendors and service partners.
- Support the team in identifying reliable and cost-effective vendors.

Billing & Reconciliation Support

- Coordinate for invoices, bills and supporting documents from hotels and vendors.
- Check booking details against invoices and report discrepancies.
- Coordinate with the Accounts/Finance team for billing and payment-related queries.
- Follow up on pending refunds and adjustments.
- Operations & Service Quality
- Handle multiple bookings and requests simultaneously while maintaining accuracy.
- Follow defined processes and turnaround times.
- Monitor pending requests and ensure timely closure.
- Identify operational issues and suggest practical solutions.
- Stay updated with airline, hotel and travel industry changes.

- Requirements:
- Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration or a related field.
- 0–2 years of experience in travel operations, ticketing, hotel booking, corporate travel or a related field.
- Freshers with relevant travel knowledge or internship exposure can also be considered.
- Basic knowledge of GDS, airline portals, hotel portals or B2B travel platforms is preferred.
- Good knowledge of MS Excel and basic MS Office.
- Strong verbal and written communication skills.
- Good coordination and follow-up skills.
- Ability to work in a fast-paced environment and manage multiple requirements.
- Strong attention to detail and accuracy.
- Willingness to work in rotational day/night shifts, if required.

📌 Travel Operations Executive (Gurugram)
🏢 CoTrav
📍 Gurugram