: Travel Operations Manager

Company: Travelexie (A Brand of CYC Enterprises Pvt Ltd)

Location: Kolkata (On-site)

Department: Operations

Reporting To: Business Head

About Travelexie

Travelexie is a quick-growing, premium travel brand specializing in international & domestic holidays, luxury experiences, and MICE. We focus on delivering seamless, high-quality travel experiences through solid global DMC partnerships, technology-driven CRM systems, and a high-performance sales team.

Role Overview

We are looking for a highly efficient and result-driven Travel Operations Manager who will lead end-to-end operations — from quotation management to execution — ensuring speed, accuracy, cost optimization, and customer satisfaction.

This role requires strong leadership, vendor management, process-building capabilities, and data-driven decision-making through MIS reporting.

Key Responsibilities1. Operations Management

- Oversee complete travel operations lifecycle (lead → quotation → booking → execution)
- Ensure timely delivery of quotes with high accuracy
- Maintain SOP adherence across teams (Telecalling, Sales Experts, Ops)

2. DMC & Vendor Coordination

- Handle and build relationships with global DMCs & suppliers
- Ensure minimum 3 competitive quotations per query
- Negotiate best rates, upgrades, and value additions
- Maintain and regularly update vendor database

3. Team Management

- Manage Operations Executives & coordinate with Sales Team
- Train team on destinations, costing, and systems
- Track daily productivity and enforce discipline

4. CRM & Process Optimization

- Implement and monitor CRM workflow (lead tracking, quotation pipeline)
- Reduce turnaround time (TAT) for quotes
- Identify and eliminate operational bottlenecks
- Ensure proper documentation and audit readiness

5. MIS & Reporting

- Prepare and maintain daily, weekly, and monthly MIS reports
- Track key metrics:
- Leads received vs quotes delivered
- Conversion ratios
- Revenue & margins




- Destination-wise performance
- Sales team productivity
- Generate real-time dashboards for management review
- Identify trends, leakages, and performance gaps through data analysis
- Work closely with management for data-driven decision making
- Ensure CRM data accuracy and reporting consistency

6. Quality Control

- Ensure error-free itineraries, vouchers, and booking confirmations
- Maintain high customer satisfaction standards
- Handle escalations and critical/high-value bookings

7. Costing & Profitability

- Monitor margins across all bookings
- Ensure profitable pricing strategies
- Avoid costing errors and revenue leakage

8. Execution & Client Experience

- Ensure smooth execution of bookings (hotels, transfers, activities, visas)
- Coordinate with vendors for on-ground delivery
- Handle last-minute changes and crisis situations efficiently

Key RequirementsExperience

- 4–8 years in travel operations (international & domestic)
- Strong experience in DMC handling, costing, and MIS reporting
- Prior experience in a travel agency or tour operator preferred

Skills

- Strong destination knowledge (Europe, Bali, Maldives, Thailand, Japan, etc.)
- Advanced knowledge of Excel / Google Sheets (Pivot, VLOOKUP, dashboards)
- CRM knowledge (Zoho, Salesforce, or similar)
- Strong analytical and reporting skills
- Excellent negotiation and vendor management skills
- Leadership & team management ability

Personality Traits

- Highly accountable & process-driven
- Data-oriented thinker
- Fast decision-maker
- Strong ownership mindset
- Ability to work under pressure

KPIs / Performance Metrics

- Quotation TAT (Turnaround Time)
- Conversion Ratio
- Revenue & Margin Performance
- MIS Accuracy & Reporting Timeliness
- Error Rate in Bookings
- Customer Satisfaction Score
- Team Productivity Metrics

Salary & Benefits

- Competitive salary (as per industry standards)
- Performance-based incentives
- Growth opportunity into Head of Operations

How to Apply Send your CV to: [email protected]

- Subject Line: Application – Travel Operations Manager

📌 Travel Operations Manager (Kolkata)
🏢 Travelexie
📍 Kolkata