Company: MusafirBaba Travels Pvt. Ltd.

Location: New Delhi

Job Type: Full-Time

Experience: 2–3 Years

Department: Sales & Travel Operations

About MusafirBaba

MusafirBaba is a travel company offering domestic and international tour packages, customised holidays, tourist visa assistance, hotel and flight bookings, and other travel services.

We are looking for an experienced and customer-focused Travel Consultant who can handle travel enquiries, recommend suitable holidays and convert enquiries into confirmed bookings.

Role Overview

As a Travel Consultant, you will be responsible for handling customer enquiries for domestic and international holidays, understanding their travel requirements, preparing customised itineraries and quotations, following up with prospects and closing bookings.

The ideal candidate should have 2–3 years of practical experience in selling domestic and international tour packages and should understand the complete sales process from enquiry to booking.

Experience in tourist visa sales/documentation will be an added advantage.

Key Responsibilities

1. Travel Sales

- Handle enquiries for domestic and international tour packages.
- Understand customer requirements including destination, dates, budget, number of travellers, interests and preferences.
- Recommend suitable destinations, packages and travel options.
- Sell customised as well as pre-designed tour packages.
- Prepare and share professional quotations and itineraries.
- Explain inclusions, exclusions, hotel options, transportation, sightseeing and other package details clearly.
- Negotiate with customers while maintaining company margins.
- Follow up with leads through calls, WhatsApp and other communication channels.
- Convert qualified enquiries into confirmed bookings.
- Maintain regular follow-ups until the customer makes a final decision.

2. Domestic & International Holidays

Handle sales for destinations such as:

- Rajasthan
- Himachal Pradesh
- Uttarakhand
- Kerala
- Kashmir
- Meghalaya & Northeast
- Goa
- Andaman
- Dubai & UAE
- Singapore
- Thailand
- Bali & Indonesia
- Malaysia
- Vietnam
- Europe
- Maldives
- Other popular domestic and international destinations

The candidate should be comfortable learning and selling new destinations as the company's product portfolio expands. 3. Customer Consultation

- Understand the customer's actual travel needs rather than simply selling the cheapest package.
- Suggest suitable hotels, transportation, sightseeing and activities based on the customer's budget.
- Provide practical destination advice.
- Handle customer questions and objections professionally.
- Build trust and maintain strong customer relationships.




- Ensure customers have a clear understanding of the package before booking.

4. Quotation & Itinerary Preparation

- Prepare customised travel itineraries.
- Calculate package costs and selling prices accurately.
- Coordinate with hotels, transport providers, DMCs and other suppliers for availability and pricing.
- Ensure quotations are commercially viable and maintain required margins.
- Make revisions based on customer feedback.
- Follow up on quotations until closure.

5. Lead Management & Follow-Up

- Respond to new enquiries promptly.
- Maintain accurate lead information and follow-up records.
- Prioritise hot and high-intent leads.
- Conduct regular follow-ups through calls and WhatsApp.
- Understand why a lead has not converted and try appropriate alternatives.
- Maintain a healthy pipeline of active prospects.
- Update CRM or internal sales records regularly.

6. Booking & Coordination

Once a customer confirms the package:

- Collect required booking information and payments.
- Coordinate with the operations team for booking execution.
- Confirm hotels, transportation, sightseeing and other services.
- Ensure the final itinerary matches what was sold to the customer.
- Coordinate with customers before departure for any last-minute requirements.
- Support the customer until the trip begins and coordinate with operations for any necessary assistance during the trip.

Tourist Visa Experience – Added Advantage

Experience in tourist visa services will be an advantage.

Candidates with visa-sales experience may also be required to:

- Understand basic tourist visa requirements.
- Explain documentation requirements to customers.
- Identify suitable visa options based on the destination.
- Coordinate with the visa documentation team.
- Follow up with customers for pending documents.
- Cross-sell visa assistance along with international tour packages.

In-depth visa expertise is not mandatory if the candidate has solid tour-package sales experience.

Required Skills

- 2–3 years of experience in travel sales/tour package sales.
- Proven experience selling both domestic and international holiday packages.
- Good knowledge of popular travel destinations.
- Strong communication and convincing skills.
- Good telephone and WhatsApp communication skills.




- Strong customer-handling and negotiation abilities.
- Ability to prepare quotations and itineraries.
- Ability to understand customer budgets and convert them into suitable packages.
- Strong follow-up skills.
- Target-oriented and result-driven approach.
- Good knowledge of MS Office/Google Workspace and basic CRM tools.
- Ability to work under sales targets and deadlines.

Good to Have

- Experience in tourist visa sales/documentation.
- Experience with B2C travel sales.
- Existing knowledge of international destinations.
- Experience working with hotels, DMCs and travel suppliers.
- Experience with CRM software.
- Previous experience in a travel agency, tour operator or OTA.
- Strong knowledge of international holiday destinations.
- Experience handling high-value/customised holidays.

Key Performance Indicators (KPIs)

Performance will primarily be measured through:

- Monthly sales/revenue generated.
- Lead-to-booking conversion rate.
- Number of confirmed bookings.
- Average booking value.
- Gross margin generated.
- Follow-up effectiveness.
- Response time to new enquiries.
- Repeat and referral business.
- Customer satisfaction.
- Accuracy of quotations and bookings.

- The primary objective of this role is to generate profitable bookings while delivering a good customer experience. Who Should Apply?

We are looking for someone who:

- Has genuine experience in selling travel packages.
- Can confidently speak with customers and understand their requirements.
- Knows how to handle price objections and negotiate.
- Can recommend a destination instead of simply quoting a package.
- Is comfortable making frequent follow-up calls.
- Is motivated by sales targets and incentives.
- Can independently handle a customer from enquiry to booking.
- Understands that successful travel sales are based on trust, product knowledge and timely follow-up.

What We Offer

- Opportunity to work with a growing travel brand.
- Exposure to both domestic and international travel sales.
- Opportunity to handle customised travel requirements.
- Performance-based incentives.
- Learning exposure to new destinations and travel products.
- Career growth opportunities based on performance.
- Support from the marketing and operations teams.

How to Apply

Interested candidates can share

1. Updated CV/Resume at [email protected]

2. Details of their current/previous travel sales experience

3. Domestic and international destinations they have experience selling

4. Tourist visa experience, if any



Subject: Application – Travel Consultant

Location: Najafgarh, New Delhi

- Employment Type: Full-Time

📌 Travel Consultant (Delhi)
🏢 MusafirBaba
📍 Delhi