About the Role

We are looking for a Telesales cum Operations Executive who will be responsible for handling existing departmental data, connecting with prospective students and parents, generating follow-ups, coordinating appointments, and supporting day-to-day sales operations.

The ideal candidate should have strong communication and convincing skills, be comfortable with high-volume calling, and have the ability to systematically manage leads, follow-ups, appointments, and outcomes through CRM and Google Sheets/Excel .

Key Responsibilities1. Calling & Lead Management

- Make outbound calls using existing departmental data.
- Contact and follow up with:
- Qualified students
- Non-converted leads
- Absentees
- Dropout cases
- Pending follow-up cases
- Previous enquiry/interaction cases
- Understand the student's/parent's requirements and provide relevant information.
- Convince and motivate students/parents to proceed with the next step.
- Handle inbound calls and enquiries professionally.
- Maintain consistent follow-ups to improve conversion opportunities.

1. Appointment Coordination

- Coordinate and schedule appointments with students and parents.
- Confirm appointments and ensure timely follow-ups.
- Coordinate with the concerned counsellor/team member for scheduled appointments.
- Maintain proper records of appointments, attendance, rescheduling, and outcomes.

1. CRM & Data Management

- Update CRM records on a daily basis.
- Maintain accurate records of:
- Calls made
- Calls connected
- Follow-ups
- Appointment schedules
- Student/parent responses
- Conversion status




- Next action dates
- Maintain and update Google Sheets/Excel regularly.
- Ensure there are no missing or outdated records in the assigned data.
- Maintain proper data discipline and confidentiality.

1. Follow-up & Conversion

- Conduct systematic follow-ups with interested and pending cases.
- Identify reasons for non-conversion and attempt to re-engage prospects.
- Prioritize hot, warm, and pending leads appropriately.
- Work towards achieving assigned calling, appointment, and conversion targets.
- Escalate important or high-potential cases to the concerned team/counsellor.

1. Operations Support

- Support the department in daily sales and operational activities.
- Prepare basic daily calling and follow-up reports.
- Track pending cases and ensure timely action.
- Coordinate with internal teams to ensure smooth movement of leads from calling to counselling/appointment.
- Perform other operational responsibilities assigned by the reporting manager.

Key Skills Required
- Excellent verbal communication skills.
- Strong interpersonal and relationship-building skills.
- Confident and persuasive personality.
- Solid convincing and negotiation abilities.




- Good follow-up and lead-management skills.
- Comfortable with outbound and inbound calling.
- Target-oriented and result-driven approach.
- Ability to handle rejection and maintain a positive attitude.
- Basic knowledge of CRM software .
- Good working knowledge of Google Sheets / MS Excel .
- Strong data management and organizational skills.
- Ability to multitask and manage multiple follow-ups simultaneously.

Candidate Profile The ideal candidate should be:
- A graduate with minimum 1 year of relevant telesales/calling experience .
- Comfortable working with daily calling and follow-up targets.
- Presentable, confident, and professional while communicating with students and parents.
- Organized and disciplined in maintaining CRM and operational records.
- Proactive in following up and converting existing data into appointments and opportunities.
- Female candidates preferred.
- Freshers will not be considered.

Key Performance Indicators (KPIs) Performance will primarily be evaluated on:
- Daily calling volume and productivity.
- Call connection and meaningful conversation rate.
- Follow-up completion percentage.
- Appointment generation and appointment attendance.
- Lead reactivation from non-converted/dropout/absentee data.
- Conversion and re-engagement rate.
- CRM and Google Sheets accuracy.
- Timely updating of daily activities and outcomes.
- Achievement of assigned monthly targets.
- Quality of communication and student/parent interaction.

📌 Telesales Representative (Vadodara)
🏢 Kanan.co
📍 Vadodara