ABOUT THE ROLE

- Join our Business Finance team as a Business Finance Specialist, responsible for connecting with prospective customers interested in Business Loans.

- Reach out to premium and high-intent leads, along with other leads based on business requirements.

- Understand customers business needs and financing requirements to identify relevant Business Loan opportunities.

- Explain loan products, eligibility criteria, key terms and documentation requirements clearly to customers.

- Build robust customer relationships through professional and consultative conversations.

- Qualify leads based on customer requirements and basic eligibility and move relevant prospects through the sales journey.

- Follow up consistently with interested customers to drive conversions and application completion.

- Handle customer queries and objections effectively and provide appropriate solutions.

- Coordinate with internal teams to ensure a smooth customer journey from lead qualification to loan processing.

- Maintain accurate lead and follow-up information in the relevant systems.

- Work towards defined calling, conversion and business targets while maintaining a strong customer experience.

- Ensure all customer interactions and communication are aligned with company policies and compliance requirements.





WHAT WERE LOOKING FOR

- 1+ years of experience in telesales, inside sales, telecalling or customer-facing sales roles.

- Experience in Business Loans, Personal Loans, Lending, Banking, NBFCs or FinTech will be preferred.

- Experience handling premium/high-value leads or customers will be an added advantage.

- Strong Hindi and English communication skills, with the ability to communicate confidently and professionally with customers.

- Comfortable handling outbound calls and managing a lead funnel through regular follow-ups.

- Strong sales, persuasion and objection-handling skills.

- Ability to understand customer requirements and explain financial products in a simple and clear manner.

- Comfortable speaking with business owners and premium customers.

- Target-oriented and comfortable working in a performance-driven sales environment.

- Strong follow-up and lead management skills.

- Good customer relationship management and problem-solving skills.

- Basic understanding of financial products, with the ability and willingness to learn Business Loan products.

- Comfortable working with CRM systems and other sales tools.

- Graduate in any discipline preferred.

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