We are looking for an energetic and customer-focused Telecalling Executive to join our team. The candidate will be responsible for contacting customers, understanding their requirements, explaining suitable financial products, following up on leads, and maintaining proper records of customer interactions.
Freshers with valuable communication skills are also welcome to apply.
Key Responsibilities
- Make outbound calls to potential and existing customers from assigned leads.
- Understand customer requirements and provide relevant information about loan/financial products.
- Explain product features, eligibility criteria, documentation, and application process.
- Follow up with interested customers and assist them throughout the application process.
- Maintain regular communication with customers through calls and other approved communication channels.
- Update customer information, call status, and follow-up details in the CRM/system.
- Achieve daily and monthly calling and conversion targets.
- Handle customer queries professionally and provide appropriate assistance.
- Coordinate with the sales and operations teams for smooth processing of applications.
- Maintain accurate records of all customer interactions.
- Follow company policies, compliance requirements, and customer communication guidelines.
Required Skills
- Excellent verbal communication skills.
- Good Hindi and English communication skills.
- Basic knowledge of computers and MS Office.
- Good convincing and negotiation skills.
- Customer-focused and positive attitude.
- Ability to handle multiple customer calls and follow-ups.
- Strong interpersonal and relationship-building skills.
- Ability to work under targets and deadlines.
Qualifications
- Minimum 12th pass; graduate preferred.
- Freshers can apply.
- Previous experience in telecalling, telesales, customer support, banking, NBFC, fintech, or loan sales will be an advantage.
Key Performance Indicators (KPIs)
- Daily outbound calls.
- Lead follow-up and customer engagement.
- Qualified leads generated.
- Application conversions.
- Customer response and follow-up rate.
- Monthly sales/conversion targets.
- Accuracy of CRM/data updates.
Salary & Benefits
- Salary: Competitive salary based on experience and performance.
- Performance-based incentives.
- Training and development opportunities.
- Career growth opportunities.
- Supportive and professional work environment.
Candidate Profile We are looking for someone who is:
- Confident and comfortable speaking with customers.
- Target-oriented and self-motivated.
- Punctual and disciplined.
- A quick learner.
- Professional in handling customer conversations.
- Capable of working independently and as part of a team.
Pay: ₹8,800.88 - ₹12,000.95 per month Work Location: Hybrid remote in Rohtak, Haryana (Rohtak)