Company Description

Petromin is a leading multi-national organization in the Kingdom of Saudi Arabia.

Role Description

This is a full-time hybrid role for a Technical Support Help Desk position for Petromin. The role entails providing technical support, troubleshooting, and ensuring customer satisfaction.

Responsibilities

- Provide first-level technical support for IT-related issues via phone, email.
- Diagnose and troubleshoot hardware, software, user administrative and network problems.
- Escalate complex issues to higher-level support or specialized teams.
- Respond to service requests in a timely and professional manner.
- Maintain clear communication with users throughout the resolution process.
- Record and document all support requests and resolutions in the service desk ticketing system.
- Maintain an updated knowledge base with troubleshooting guides and FAQs.
- Assist with routine maintenance and updates of IT systems.
- Support the deployment of current hardware and software.

Qualifications:
- Education:



Bachelor's degree in Information Technology, Computer Science, or related field preferred.

Skills:
- Strong knowledge of Windows operating systems.
- Proficiency with Microsoft Office Suite and common business applications.
- Familiarity with network troubleshooting and basic network configuration.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to delivering high-quality support.

Additional Requirements:
- Flexibility to work weekends, holidays, and 24/7 shifts.
- Currently based in Chennai, with an openness to relocate to Bangalore.

Package:
- Competitive salary in the range of 2.8 - 3 LPA.

Interested candidates should submit their resume and cover letter to [email protected] with the subject line "Service Desk Technical Support Application."

📌 Technical Support Help Desk (Chennai)
🏢 Petromin
📍 Chennai