About The Company

Growatt New Energy is a leading global provider of innovative renewable energy solutions, specializing in the design, manufacturing, and distribution of high-quality photovoltaic (PV) inverters, energy storage systems, and smart energy management products. With a strong commitment to sustainability and technological advancement, Growatt has established a reputable presence across markets worldwide, delivering reliable and efficient energy solutions that contribute to a greener future. The company's dedication to research and development ensures continuous innovation, enabling it to meet the evolving needs of the renewable energy industry and support the global transition toward clean energy sources.

About The Role

We are seeking a proactive and skilled Technical Support Engineer to join our dynamic team in Ahmedabad. This role is pivotal in ensuring the seamless operation and support of our market products, providing technical assistance to customers, distributors, and installers. The ideal candidate will possess a strong technical background in electrical engineering or related fields, with the ability to diagnose and resolve complex product issues efficiently.

You will act as a key point of contact for technical inquiries, deliver training sessions, and collaborate closely with our headquarters to enhance product quality and customer satisfaction. This position offers an excellent opportunity for a motivated individual to grow within a leading renewable energy company and contribute to sustainable development initiatives worldwide.

Qualifications The ideal candidate should possess a degree in Power Electronics, Electrical Engineering, Automation, or related fields.



Prior experience in the electrical or photovoltaic (PV) industry is advantageous, providing a solid foundation for understanding our product offerings. Strong problem-solving and analytical skills are essential, alongside a proactive approach to learning and adapting to new technologies.

Excellent communication and customer handling abilities are required to effectively interact with clients and team members. The candidate must demonstrate responsibility, goal-orientation, and the capacity to work efficiently under pressure. Proficiency in MS Office applications and technical documentation is also necessary to maintain accurate records and reports.

Responsibilities

- Provide comprehensive technical support for Growatt’s market products, ensuring timely resolution of customer queries and issues.
- Deliver technical training sessions to distributors and installers, enhancing their understanding of product usage and maintenance procedures.
- Report product faults and escalate significant quality concerns to the headquarters, collaborating to implement corrective actions and improve product reliability.
- Maintain detailed technical documentation, including manuals, troubleshooting guides, and daily work reports, in line with company policies.
- Handle customer inquiries related to product faults, diagnosis, replacements, maintenance, system upgrades,



and routine site visits to ensure optimal product performance.
- Assist in the development of technical solutions and support materials to enhance customer experience and support sales initiatives.
- Participate in product testing, field inspections, and quality assurance activities to uphold the company's standards.
- Work closely with cross-functional teams to share insights, feedback, and suggestions for product improvements and innovations.

Benefits Growatt offers a market-competitive salary package aligned with industry standards, along with opportunities for professional development and career advancement. Employees benefit from a collaborative work environment that fosters innovation and continuous learning. The company provides comprehensive health insurance coverage, paid leave, and performance-based incentives. Additionally, employees have access to training programs, technical workshops, and participation in international projects, enabling them to expand their skills and industry knowledge. Growatt values work-life balance and promotes a positive corporate culture that encourages teamwork, integrity, and excellence.

Equal Opportunity

Growatt New Energy is an equal opportunity employer committed to fostering an inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We believe that diversity enhances our innovation and success, and we are dedicated to providing a work environment where all employees can thrive and contribute to our mission of advancing renewable energy solutions globally.

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