Hiring for Team Leader- Finance Assistance role in Pune

Loan Servicing experience is must while Collections experience is good to have. Leadership experience in Team management. Experience of working within a regulated, banking or financial services workplace is desirable with expertise in /Motor/Asset Finance/Lending.

Role and responsibility:

- Lead, manage, and support a team of non‑voice back‑office executives.
- Ensure daily productivity, SLA adherence, and balanced queue management.
- Act as the first line of supervision and control for all work completed by the team.
- Ensure strict adherence to SOPs, regulatory requirements, and internal controls.
- Identify quality defects, conduct root cause analysis (RCA), and drive corrective actions.
- Conduct daily huddles, one‑to‑ones, and performance reviews.
- Liaise with UK onshore teams, SMEs, QA,



and Operations Managers. Identify process inefficiencies, risks, or bottlenecks and propose improvements.
- Team mentoring and coaching individual associates who may fall below desired performance. Handle first level escalations on process issues that cannot be resolved by agents.
- Monitor random cases to improve quality, minimizing errors and track operative performance.
- Maintain a strong knowledge of products and services for customers that we are servicing. -UK Shift
- IMMEDIATE JOINER ONLY

- Pune
- Work from office only
- - One way cab facility

Interested candidates please share updated resume on [email protected] [email protected]

📌 Team Leader (Pune)
🏢 Wipro
📍 Pune