– Team Lead (Customer Support / Technical Support)

Position: Team Lead

Location: Hyderabad

CTC: Up to ₹7 LPA

Shift: Rotational Night Shifts

Eligibility: Graduates & Undergraduates

Joining: Immediate Joiners Preferred

Role Overview

We are looking for an experienced Team Lead with a strong background in Customer Support or Technical Support. The ideal candidate should have on-paper Team Lead experience, excellent communication skills, and the ability to manage teams in a fast-paced environment while driving performance and customer satisfaction.

Key Responsibilities

- Lead, mentor, and manage a team of customer support/technical support executives.
- Monitor team performance against KPIs such as CSAT, AHT, Productivity, Quality, and SLA adherence.
- Conduct regular coaching sessions, performance reviews, and feedback discussions.
- Handle client and customer escalations effectively and ensure timely resolution.
- Drive team engagement, motivation, and continuous improvement initiatives.




- Prepare and publish performance reports and dashboards.
- Collaborate with cross-functional teams to achieve operational objectives.
- Ensure adherence to company policies, processes, and quality standards.

Requirements
- Minimum experience in a Team Lead role (on papers mandatory).
- Strong experience in Customer Support or Technical Support operations.
- Excellent verbal and written communication skills.
- Robust people management, coaching, and leadership skills.
- Ability to work in rotational night shifts.
- Immediate joiners will be preferred.

What We Offer
- Competitive salary up to ₹7 LPA.
- Prospect to work with a leading organization.
- Career growth and leadership exposure.
- Dynamic and collaborative work setting.

Interested candidates can apply by contacting:

Neha Mamidi

? (phone hidden)

? [email protected]

📌 Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad