Company Description Tenaya Global Services Pvt Ltd is a Direct Selling Agent (DSA) and outsourcing partner focused on loan origination and financial services sales. The company supports banks and NBFCs by building structured, compliance-led sales networks that cover activities from lead generation to documentation support. Its outsourcing model offers financial institutions a consistent, accountable extension of their sales force without the cost of creating and managing large in-house teams.

Tenaya Global

Services helps clients expand into new markets and strengthen existing lending pipelines through disciplined execution. The company emphasizes long-term partnerships built on trust with institutions, agents, and end customers.

Role Description The Team Lead role is a full-time, in office position based in Srinagar.

The Team

Lead will oversee a sales and operations team focused on loan origination and financial services processes, ensuring daily targets and service levels are met.

Responsibilities include planning and allocating work, monitoring performance, guiding team members on lead conversion, documentation, and compliance, and resolving operational issues in coordination with bank and NBFC partners.

The Team

Lead will track metrics, prepare basic reports, and recommend process improvements to enhance productivity and conversion quality.



This role also involves training new team members, reinforcing compliance and customer service standards, and maintaining clear communication with management and client stakeholders.

Qualifications

- Strong team leadership, people management, and mentoring skills, with the ability to coordinate daily workflows and drive performance.
- Experience in sales or business development, preferably in financial services, lending, or DSA environments.
- Knowledge of loan origination processes, basic banking and NBFC operations, and compliance requirements related to documentation and customer onboarding.
- Good communication and interpersonal skills for interacting with team members, customers, and client partners; proficiency in English and local languages is an advantage.
- Ability to analyze performance data, manage targets, and prepare concise reports for internal and client review.
- Comfort with using CRM tools, spreadsheets, and other basic digital systems to track leads and documentation.
- Minimum of a bachelor’s degree in business, commerce, finance, or a related field; relevant experience may be considered in place of formal education in some cases.
- Proactive, accountable work style, with a focus on customer satisfaction, ethical conduct, and long-term relationship building.

📌 Team Lead (Srinagar)
🏢 Tenaya Global Services
📍 Srinagar