System Engineer-L2

Description

Work Experience: 2-4years

Work Location: Infopark, Kochi

Mode of Work: Remote (Temporary)

Job Responsibilities:

- Manage and maintain various Windows Server operating systems
- Administer Active Directory (AD), Group Policy Objects (GPO), DNS, and DHCP
- Manage and support Microsoft Exchange Server (on-prem and/or hybrid)
- Administer Microsoft 365 (Office 365) services including user account, license, and mailbox management
- Administer and monitor Hyper-V and VMware virtualization environments
- Maintain computer networks and related computing environments, including system software and application configurations
- Perform backup operations and develop/execute disaster recovery procedures
- Troubleshoot and resolve hardware, software, and networking issues
- Ensure adherence to Service Level Agreements (SLAs)
- Execute and support Level 1 network-related tasks, escalating where appropriate
- Manage and maintain various applications/tools like RMM, Ticketing, IT Documentation, EDR etc.

Skills Required:

- Hands-on experience with Windows Server, Active Directory, Exchange, and Office 365
- Solid understanding of DNS, DHCP, GPO, and network fundamentals
- Knowledge of Hyper-V and/or VMware platforms
- Backup and disaster recovery experience
- Excellent troubleshooting and analytical skills
- Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills:

- Three-year Diploma or Graduate or Postgraduate
- Relevant certification would be a plus

Essential requirement:

- Willing to work in dedicated night shift
- Excellent communication skills

Work Experience: 6+ years

Work Location: Infopark, Kochi

Mode of Work: Remote (Temporary)

System Engineer-L3

Job Responsibilities:

- Design, implement, and manage Windows Desktop OS Windows Server OS infrastructure in multi-site environments




- Administer and maintain Active Directory, GPO, DNS, and DHCP
- Manage and support Microsoft Exchange Server (on-prem and hybrid)
- Administer Microsoft 365 (Office 365), including email, licensing, and advanced configuration
- Deploy and manage Microsoft Intune for endpoint and mobile device management
- Lead and support Hyper-V and VMware virtualization platforms, including high availability and clustering
- Design, deploy, and manage solutions on Microsoft Azure and AWS platforms
- Develop backup strategy and Perform test backup and disaster recovery
- Troubleshoot complex system, network, and cloud issues; serve as the final escalation point for L1/L2

engineers
- Basic administration of Firewall
- Write Scope of Work Documents for infrastructure projects
- Maintain service level agreements (SLAs) and ensure compliance with IT standards
- Collaborate with cross-functional teams to support security, networking, and infrastructure projects
- Mentor junior engineers and document technical procedures and solutions

Skills Required:

- Strong hands-on experience with Windows Server, Active Directory, Exchange, and Office 365
- Proficient in Microsoft Intune and endpoint management
- Advanced knowledge of Hyper-V and VMware, including performance tuning and failover clusters
- Experience managing workloads in Microsoft Azure (IaaS, VMs, networking, storage)
- Familiarity with AWS infrastructure services (EC2, S3, VPC, IAM)
- Strong analytical and troubleshooting skills for both on-prem and cloud environments
- Ability to lead projects, write documentation, and contribute to process improvement
- Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills:

- Three-year Diploma or Graduate or Postgraduate
- Relevant certification would be a plus

Essential requirement:

- Willing to work in dedicated night shift
- Excellent communication skills

📌 System Engineer- Kochi
🏢 WorkSent
📍 Kochi