Installation Commissioning & Service

Reports To: ICS Executive

Job Summary: The ICS Coordinator is responsible for supporting the ICS Executive and Service Coordinator in daily operational activities, ensuring smooth coordination of service operations, documentation, and customer support. The coordinator also performs field service visits whenever required to provide on-site technical support.

Key Responsibilities

1. Assisting the ICS Executive

-  Assist in day-to-day ICS department operations.
-  Coordinate with internal departments for smooth execution of service activities.
-  Maintain service records, reports, and documentation.
-  Follow up on pending tasks and update work status.
-  Arrangement of travel and accommodation of employees
-  Support in preparing quotations, service documentation, and customer communications.  Plan and coordinate official tour schedules for service and commissioning engineers.
-  Arrange travel bookings, including flight, train, bus, or cab, as per company policy.
-  Coordinate hotel/PG accommodation and local transportation for employees during site visits.
-  Prepare and process Tour Requests, Tour claims and obtain necessary approvals.
-  Share travel itineraries, site addresses, client contact details, and visit schedules with employees.
-  Coordinate with clients regarding site visit dates and ensure engineer availability.  Handle responsibilities of the ICS Executive during their absence.

2. Assisting the Service Coordinator

-  Coordinate and schedule service visits for engineers.
-  Prepare and maintain service schedules and visit plans.
-  Follow up with customers regarding service appointments and updates.
-  Maintain records of service reports, spare parts, and pending service requests.
-  Coordinate with engineers,



customers, and internal teams for timely service completion.
-  Prepare and issue quotations based on customer requirements and approved commercial terms.
-  Verify quotations for accuracy, pricing, technical specifications, and customer details before submission.
-  Prepare and maintain pre-sales and sales documentation checklists.
-  Ensure all required documents (Customer PO, approved quotation, payment terms, GST details, etc.) are complete before processing.
-  Process Sales Orders in the ERP system after verifying all supporting documents.
-  Coordinate with the Sales, Accounts, Store, and Service teams for smooth Sales Order execution.
-  Maintain records of quotations, Sales Orders, and related documents for future reference.
-  Assist in processing service-related documentation and ERP entries. 3. Consumable Order Promotion & Processing
-  Promote and encourage customers to place consumable orders during client follow-ups and site visits.
-  Identify customer requirements for consumables and spare parts and recommend suitable products.
-  Coordinate with clients, the Sales team, and the Store department to process consumable orders efficiently
- .  Track consumable order status and ensure timely dispatch and delivery.
-  Maintain records of consumable inquiries, quotations, and orders.

4. Service Engineer Responsibil

-  Visit customer sites for inspection,



and troubleshooting as assigned.  Diagnose and resolve equipment issues at customer locations.
-  Submit service reports after completion of each visit.  Coordinate with customers and the technical team for issue resolution.
-  Ensure adherence to company safety and quality standards during site visits.
-  Provide customer guidance on equipment operation and maintenance.
-  Get feedback from every client periodically.

ities 5. Engineer Safety & Site Visit Support

-  Ensure all necessary safety arrangements are in place before engineers visit customer sites.
-  Coordinate with clients to confirm site readiness and compliance with safety requirements.
-  Ensure engineers are informed of site-specific safety guidelines, PPE requirements, and access procedures.
-  Take necessary steps to support the safety and well-being of engineers during official site visits.
-  Coordinate promptly with the client and management in case of any safety concerns or emergencies during the visit.
-  Maintain communication with engineers throughout the site visit and provide assistance whenever required. Required Skills
-  Positive communication and coordination skills.
-  Basic technical knowledge of industrial equipment and service operations.
-  Proficiency in MS Office  Problem-solving and organizational skills.
-  Ability to travel for customer site visits when required.
-  Teamwork and customer service orientation.

Key Responsibilities During Absence  Handle the responsibilities of the ICS Executive and Service Coordinator in their absence to ensure uninterrupted service operations.

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Support Coordinator (Sahibzada Ajit Singh Nagar)
🏢 Fermex Solutions
📍 Sahibzada Ajit Singh Nagar