Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an chance to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

- Requires broad technical expertise and industry knowledge.

- Accountable for functional, operational, and/or program management.

- Assists others in achieving goals.

- Manages performance appraisals and pay reviews.

- Manages training for 3 or more employees.

- Manages hiring and termination actions.

General Profile

- Supervises daily tasks of complex business, technical support, or production teams.

- Responsible for the success of the team.

- Works within established precedents and practices.

- Examines information to solve ongoing problems.

- Ability to perform work unsupervised.

Functional Knowledge

- Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

- Understands how to coordinate efforts across teams to achieve goals.

Impact

- Impacts the quality of the tasks performed or services provided by the team.

Leadership

- Provides daily team supervision. (e.g., coaching on performance, coordinating activities,



checking on quality, and work progress)

Problem Solving

- Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

- Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

- Evaluates team performance.

- Educates the team to improve soft skills, technical skills, and business Domain Knowledge.

- Identifies future learning education opportunities.

- Assists in transitions.

- Prepares baseline performance parameters at onshore locations.

- Creates a road map for quality improvement.

- Supports hiring needs.

- Manages the operation of the total quality management (TQM) program.

- Supports the development of systematic approaches for assuring high-quality services that meet customer needs.

- Develops program communications to employees.

- Develops training and related reward systems.

- Develops and implements key process improvement efforts and influences cross-functional efforts.

- Develops systematic approaches for assuring high-quality services.

- Influences the interface of key activities within the functions of the organization.

- Supports the hiring of team members and performs performance reviews.

- Performs other duties as assigned.

- Complies with all policies and standards.

📌 Supervisor, Quality Assurance (Bengaluru)
🏢 Conduent
📍 Bengaluru