ICS Grade: E5

Experience: 9-12 Years

Role Overview

Provide strategic leadership for Release Management services across enterprise customer environments. Drive technology direction, operational transformation, customer success, and organizational capability development while serving as the highest level of technical and business escalation.

Core Responsibilities

- Define technology strategy, service roadmap, and operational standards for Release Management services.
- Lead large-scale customer transformation, modernization, and migration initiatives.
- Act as the executive escalation point for critical customer and business issues.
- Build organizational capability through mentoring, succession planning, and continuous service improvement. Technical Skills Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging Contact Center: AAEP, CMS,



Verint WFO, Experience Portal

Enterprise Platforms: SBC, ESXi, KVM

Infrastructure Automation: Linux, Python, Shell, PowerShell, Azure, AWS

Core Competencies: Technology Strategy, Technical Governance, Architecture Oversight, Operational Excellence, Innovation Automation

**Key Competencies

- Stakeholder Management
- Customer Success Escalation Management
- Training Development

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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