HCLTech – Sr.

Technical

Consultant | ServiceNow Employment Type: Permanent Payroll: Techno Core 360 Client / Company: HCLTech Engagement: Project-wise deployment Work Mode: Permanent Remote Location: India Experience: 5–7 Years of relevant ServiceNow experience Open Positions: 3 Role: Sr.

Technical Consultant Position Overview

We are looking for experienced Sr.

Technical

Consultants with solid hands-on ServiceNow expertise for project-wise deployment with HCLTech. The positions are focused on specialized ServiceNow areas including AI/CRM/CSM, Creator Workflows, and CRM/CSM. The ideal candidate should have strong technical consulting experience, ServiceNow configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities ServiceNow CSA and relevant CIS certification are mandatory for all positions.

Position 1 – Sr.

Technical

Consultant – AI / Critical Product Area (CRM/CSM) Primary Focus ServiceNow CRM/CSM + AI capabilities Mandatory Skills - Strong hands-on experience with ServiceNow CRM / CSM

- Experience with ServiceNow AI / AI capabilities
- ServiceNow configuration
- Technical consulting
- Customer-facing technical documentation
- Demo / lab instance configuration
- Accelerator / technical accelerator development
- Customer coaching and enablement
- ServiceNow CSA – Mandatory
- CIS certification in relevant domain – Mandatory
- 5–7 years of relevant ServiceNow experience Preferred / Supporting Skills - GenAI / Artificial Intelligence
- ServiceNow product accelerators
- Demo scripts and technical walkthroughs
- Delivery guides
- Knowledge transfer
- Recorded walkthroughs
- Agile methodology Position 2 – Sr.

Technical

Consultant – Creator Workflows Primary Focus ServiceNow Creator Workflows Mandatory Skills - ServiceNow Creator Workflows – Mandatory

- ServiceNow App Engine / App Engine Studio
- ServiceNow configuration




- Workflow and process automation
- Technical consulting
- Accelerator / technical accelerator development
- Demo / lab instance configuration
- Technical documentation
- Customer enablement
- ServiceNow CSA – Mandatory
- CIS certification in relevant domain – Mandatory
- 5–7 years of relevant ServiceNow experience Preferred / Supporting Skills - Application development using ServiceNow App Engine
- Process automation
- Demo scripts
- Technical walkthroughs
- Delivery guides
- Knowledge transfer
- Recorded walkthroughs
- Agile methodology Position 3 – Sr.

Technical

Consultant – CRM / CSM Primary Focus ServiceNow CSM / CRM Mandatory Skills - ServiceNow CSM – Mandatory

- ServiceNow CRM
- Customer Service Management
- CSM implementation and enhancement
- ServiceNow configuration
- Case Management
- Customer / Account / Contact Management
- Technical consulting
- Demo / lab instance configuration
- Technical documentation
- Customer enablement
- ServiceNow CSA – Mandatory
- 5–7 years of relevant ServiceNow experience Preferred / Supporting Skills - CSM implementation
- CSM enhancements
- ServiceNow CRM capabilities
- Customer coaching
- Technical walkthroughs
- Delivery guides
- Knowledge transfer
- Agile methodology Common Responsibilities – All Positions - Work as a Sr.

Technical

Consultant on ServiceNow-focused customer projects.

- Configure and demonstrate ServiceNow solutions based on project and customer requirements.
- Develop technical accelerators and reusable solution components.
- Configure and maintain demo / lab instances for customer demonstrations.




- Prepare customer-facing technical documentation, delivery guides and demo scripts.
- Conduct technical walkthroughs and product demonstrations.
- Support customer coaching, enablement and knowledge-transfer activities.
- Translate technical requirements into practical ServiceNow solutions.
- Collaborate with internal and customer stakeholders during solution development and demonstrations.
- Contribute to Agile delivery activities and technical knowledge-sharing initiatives.

Mandatory Certification Candidates must hold:

- ServiceNow Certified System Administrator (CSA) – Mandatory
- CIS – Certified Implementation Specialist in the relevant domain – Mandatory Relevant CIS certification should align with the position being considered.

Common Technical Keywords

ServiceNow | Sr.

Technical

Consultant | Technical Consultant | CSA | CIS | ServiceNow Configuration | Technical Accelerator | Accelerator Development | Demo Instance | Demo/Lab | Customer Enablement | Technical Documentation | Delivery Guide | Demo Script | Technical Walkthrough | Customer Coaching | Knowledge Transfer | Recorded Walkthrough | Agile Candidate Profile Summary We are seeking 5–7 years experienced ServiceNow professionals who can operate beyond standard development/configuration responsibilities and contribute as technical consultants through solution demonstrations, accelerators, documentation, customer enablement and technical coaching. Candidates must meet the position-specific mandatory technology requirements along with CSA + relevant CIS certification.

Requirement Mapping

Position 1 – AI / CRM / CSM: ServiceNow + CSM/CRM + AI + CSA + Relevant CIS Position 2 – Creator Workflows: ServiceNow + Creator Workflows / App Engine + CSA + Relevant CIS Position 3 – CRM / CSM: ServiceNow + CSM/CRM + Implementation/Configuration + CSA + Relevant CIS Important Screening Rule CSA + relevant CIS + position-specific primary sk

📌 Sr. Technical Consultant | ServiceNow (Prayagraj)
🏢 HCLTech
📍 Prayagraj