Work Experience: 8-15 Years

Job Location: Kochi

Work Mode: Hybrid

Shift Timing: Rotational Shift

Primary Skills: Azure, SQL/Oracle, Windows, C#, ASP.Net, Production Support, ITIL, ServiceNow, Knowledge of automation/AI

Roles and Responsibilities:

- Experience working on Product/Application support area with rotational shift experience
- Ready to work in 24X7 shifts (Rotational Shifts including Night Shift and Weekends)
- Excellent communication skills and the ability to engage and influence stakeholders at all levels.
- Strong analytics and problem-solving Strong problem-solving skills

Required Knowledge and Skills:

- Solid technical background and experience
- Possesses fine-tuned analytical skills and/or programming experience
- Strong PC-based troubleshooting skills
- Possesses solid written and verbal skills
- Working knowledge of technologies such as Azure, AWS, IIS, Oracle,.NET, Unix, SQL, Windows Server




- Valuable verse with scripting, automation and AI.
- Understanding of ITIL framework such as Incident Management, Problem Management and Change Management process
- Must be comfortable working across global time zones.

Preferred Skills:

- Working knowledge of software development processes and methodologies Req
- Knowledge of the clinical trial / pharmaceutical domain Pref
- Powerful work ethic with a focus on customer satisfaction Intermediate
- Strong customer facing and presentation skills Intermediate
- Process documentation skills Intermediate
- Validation documentation and execution skills
- Technical troubleshooting and documentation skills Intermediate

Educational Qualification: Bachelor's degree in Computer Science or equivalent

📌 Sr Production Support (India)
🏢 Iqvia
📍 India