Responsibilities

- Administer and support the MuleSoft Anypoint Platform, including API Manager, Anypoint Exchange, Design Center, and Access Management.

- Configure, manage, and troubleshoot Flex Gateway deployments for API traffic management and policy enforcement.

- Own end-to-end partner/client onboarding onto the API Management platform.

- Drive API life cycle management and API Governance - versioning, policy enforcement, deprecation, and standards compliance across the API catalog.

- SnapLogic-based integration flows and containerized (Kubernetes) deployments support (nice-to-have).

- Act as the primary client-facing point of contact for partner onboarding queries, escalations, and status updates, translating technical detail into explicit business communication.

- Collaborate closely with business stakeholders and back-end API/engineering teams to scope onboarding requirements, resolve blockers, and ensure smooth go-lives.

- Manage platform operations via ServiceNow - including Incident, Change, and Release Management for onboarding-related tickets, RITMs, and SCTasks.

- Monitor integration health and transaction traceability using observability tools such as New Relic or the ELK stack; proactively identify and resolve performance or reliability issues.

- Support CI/CD-based deployment pipelines (e.g., Jenkins) and maintain version control discipline using Git for integration assets and configurations.

- Contribute to server/platform management activities - patching, installation, and deployment support - as needed (nice-to-have).

Must-Have Skills





- Experience 5+ years of hands-on experience with the MuleSoft Anypoint Platform, including API Manager, Anypoint Exchange, and Design Center.

- Strong working knowledge of Access Management and Flex Gateway configuration and troubleshooting.

- Solid understanding of API life cycle management and API Governance frameworks and best practices.

- Practical experience with ServiceNow operations - Incident, Change, and Release Management.

- Hands-on exposure to observability/monitoring tools such as New Relic, ELK stack, or equivalent.

- Excellent client-facing and business-management skills, with the ability to manage partner relationships and cross-functional stakeholders confidently.

- Strong collaboration and communication skills to work effectively with both business teams and back-end API/engineering teams.

Positive-to-Have Skills

- Server management skills - patching, installation, and deployment (infrastructure/platform administration).

- Experience with SnapLogic integration pipelines.

- Familiarity with Kubernetes or other container platforms.

- Proficiency with Git for version control and CI/CD pipeline tools such as Jenkins.

- MuleSoft certification(s) - e.g., MuleSoft Certified Platform Architect or Integration Architect - strongly preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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