Key Responsibilities

- Enter and update customer POs and sales orders.
- Maintain accurate information across Monday.com, Fishbowl, spreadsheets, and customer portals .
- Prepare sales order and import order sheets.
- Follow up with factories and vendors regarding order status, production, samples, and shipping dates.
- Track open orders and proactively identify missing information, delays, or pending actions.
- Assist with customer routing and portal submissions.
- Coordinate and track product samples.
- Complete customer compliance documents and forms.
- Assist with carton, case, pallet, weight, cube, and shipping calculations.
- Maintain accurate and up-to-date order records and trackers.
- Coordinate with factories, vendors, customers, and internal teams to ensure orders move smoothly and nothing falls through the cracks.

What We’re Looking For
- Excellent attention to detail and strong organizational skills.




- Proactive approach to follow-ups and task management.
- Good communication skills, both written and verbal.
- Comfortable working with multiple systems, spreadsheets, and customer portals.
- Ability to manage multiple customers and orders simultaneously.
- Strong problem-solving and follow-up skills.
- Experience in sales support, order management, customer service, purchasing, or back-office operations is preferred.

Location: Ahmedabad, Gujarat Employment Type: Full time

Experience: 1–3 years preferred

If you are organized, detail-oriented, and enjoy keeping things moving behind the scenes, we’d love to hear from you.

Interested candidates can send their resume / apply for the position.

📌 Sr Customer Service Representative (Ahmedabad)
🏢 Team Synergein Global Solutions
📍 Ahmedabad