Role Descriptions: 1. BAU Support Serve as the primary technical point of contact for level 2/3 operational support within the ServiceNow (module name )platform. Troubleshoot| debug| and resolve platform issues| user queries| and incident tickets within defined SLA timeframes.

Perform root cause analysis (RCA) for recurring operational incidents and implement long-term fixes or workarounds. Monitor system health| performance| scheduled jobs| background scripts| and integration error logs.System Administration Upgrades Manage user access| roles| groups| assignment rules| and notification templates. Assist with bi-annual ServiceNow version upgrades| patch installations| regression testing| and post-upgrade support.

Maintain Update

Sets| manage clone requests from Production to sub-production environments| and enforce deployment best practices. Maintain explicit technical documentation| standard operating procedures (SOPs)| and operational runbooks.2.

Enhancements Maintenance





Design| configure| and execute minor enhancements and change requests (CRs) for core module.

Essential Skills: We are seeking a skilled ServiceNow (Module Name)Specialist to join our production support team for an ongoing Business As Usual (BAU) project. In this role| you will be responsible for maintaining| optimizing| and supporting core ServiceNow applications. You will handle daily incidents| service requests| operational enhancements| release deployments| and routine system administration to ensure high system availability| user satisfaction| and adherence to SLAs.

Skills: Service Management

Experience Required: 6-8

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Specialist (Hyderabad)
🏢 Iflowtech Solutions
📍 Hyderabad