Job Summary

An Amazing Career Opportunity for Solutions Engineer. Location: Remote or Hybrid / Office.

Travel Required: 31%-60%.

Profile Summary

HID Global is seeking a skilled Solutions Engineer with a strong presales orientation, capable of delivering compelling demonstrations, managing strategic tenders, and guiding customers particularly national authorities such as Police forces, Ministries, and other government institutions through complex solution evaluations. In this role, you will collaborate closely with Sales to understand customer challenges, shape technical requirements, and identify opportunities for HID's hardware, software, and professional services. While a solid architecture and development foundation is required, the emphasis is on customer-facing activities, including presentations, proof of concepts, and presales technical leadership.

You will help articulate HID Global's value, support technical aspects of the sales cycle, and ensure smooth transitions from presales engagement into project execution. The position is designed for a motivated qualified who excels in remote/hybrid environments and thrives in a role that blends technical expertise with high-impact communication.

You will support Sales across Middle East, Africa and India regions, including travel for on-site demonstrations, workshops, and government stakeholder engagements.

Responsibilities

- Serve as a technical presales expert within the Sales team, strengthening customer engagements through tailored demonstrations, technical guidance, and structured tender support.
- Develop and deliver high-impact solution demonstrations, proof-of-concepts, and presentations that clearly communicate HID Global's value to government and enterprise customers.
- Prepare detailed proposals and tender documentation for complex opportunities, ensuring compliance with government procurement requirements and alignment with customer technical needs.
- Interpret and refine customer requirements in collaboration with regional Sales, Product Management,



and Engineering teams, ensuring proposed solutions address national authority use cases such as law enforcement, civil ID, and border management.
- Provide complete technical content for RFPs, RFIs, and government tenders, ensuring accuracy, competitiveness, and clarity.
- Architect, validate, and document biometric and identity management solutions across HID's portfolio, ensuring alignment with mission critical government environments.
- Act as HID Global's primary technical liaison throughout presales and post-sales phases, ensuring consistent communication, clarity on deliverables, and alignment between customer expectations and internal teams.
- Maintain deep awareness of market trends, biometric technologies, and public-sector digital transformation initiatives.
- Represent HID Global's technical capabilities at trade shows, partner events, and government briefings, delivering professional demonstrations and solution walkthroughs.

Primary Duties

- Collaborate weekly with an international presales and solutions engineering team, sharing best practices and supporting cross-regional opportunities.
- Support Sales across Middle East, Africa and India regions, including travel for on-site demonstrations, workshops, and government stakeholder engagements.
- Focus on presales activities for HID's commercial and ABIS solutions, especially for small-to-medium national authorities, civil registry agencies, and security ministries.

Essential Qualifications (Required)

To perform this role successfully, candidates must meet the following requirements:
- Fluent in English and Arabic




- Bachelor's degree in computer information systems or related fields
- Minimum 5 years of presales and customer-facing technical experience, including demonstrations, requirements analysis, and support
- Proven experience engaging with national authorities, such as Police agencies, Ministries of Interior/Justice, civil ID programs, or similar public-sector clients.
- Minimum 3 years of experience with a focus on server / client solution architecture
- Excellent presentation and communication skills, particularly for non-technical and government audiences
- Strong problem-solving aptitude with an ability to engineer customer-centric solutions that drive sales success
- Deep understanding of the hardware and software development lifecycle and technical solution delivery
- Knowledge of Microsoft Windows and Linux Server environments, networking protocols (TCP/IP, FTP, SMTP, HTTPS), and enterprise networking standards
- Strong organizational skills with the ability to manage several presales engagements simultaneously in a hybrid/remote environment

Education and/or Experience

- Master's degree or relevant technical certifications
- Experience drafting Statements of Work and technical proposals
- Experience of working as a liaison between Sales and an Engineering team
- Able to manage technical solutions by performing basic project management functions including but not limited to scope, tracking deliverables, providing meeting minutes and tracking action items
- Experience with scripting or programming languages for adapting or creating demo environments
- Hands-on experience with development platforms or compilers (Android Studio, Visual Studio, etc.)
- Proven ability to configure, test, and validate server/client systems

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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