About Eazzy

Eazzy – One Home. One App is a home services platform providing reliable services for home appliances, cleaning, electrical, plumbing, carpentry, and other household needs. Our service professionals visit customers at their homes and deliver services directly at the customer premises.

The Soft Skills & Field Conduct Trainer will primarily train blue-collar and field-service employees, including Appliance/AC Technicians, Assistants, Housekeeping Executives, Electricians, Plumbers, Carpenters, and other service professionals. The role requires someone who enjoys working with field teams and can make training practical, simple, engaging, and easy to apply in real customer situations.

Job Summary

We are looking for a Soft Skills & Field Conduct Trainer who will train Eazzy Experts and Assistants on communication, customer handling, professional conduct, grooming, field behavior, company SOPs, and the Eazzy App. The trainer will also conduct refresher training and ensure that training is reflected in actual field behavior.

Key Responsibilities

- Conduct induction training for new Experts and Assistants on soft skills, customer interaction, grooming, field conduct, and company rules/SOPs.
- Train employees on handling different customer situations through practical examples and role plays.
- Train Experts and Assistants on the Eazzy App, service processes, and new app/process updates.
- Conduct regular refresher/recurrent training based on operational requirements, customer feedback, audits, complaints, or SOP violations.
- Maintain complete training records for employees, including soft skills, field conduct, app training, refresher training, and technical training records maintained in coordination with the Technical Trainer.
- Prepare, update, and improve training manuals, handbooks, scripts, checklists,



and other training material whenever required.
- Coordinate with Operations/TLs/Supervisors to identify training gaps and recurring field issues.
- Conduct field checks/feedback sessions where required to ensure Experts and Assistants are following the training and company standards.
- Provide feedback to management and recommend retraining wherever required.

Requirements

- Graduate in any discipline; HR/Training/Communication/Hospitality preferred.
- 2–5 years of experience in training, customer service, field operations, hospitality, facility management, or similar roles.
- Experience training blue-collar or field-service staff will be preferred.
- Strong communication and presentation skills in Hindi/Hinglish and English.
- Comfortable conducting practical training and role plays.
- Valuable knowledge of MS Office/Google Workspace and app-based systems.
- Strong documentation and record-keeping skills.

Preferred Candidate Profile

- Comfortable working with technicians, helpers, housekeeping staff, and other field employees.
- Practical, approachable, and able to simplify concepts for employees from different educational backgrounds.
- Strong understanding of customer service and professional field conduct.
- Willing to coordinate with Operations and visit the field when required.

Key Performance Indicators

- New employee training completion
- Refresher/recurrent training coverage
- Improvement in field conduct and SOP adherence
- Reduction in customer complaints related to behavior/conduct
- Eazzy App training and adoption
- Accuracy of training records
- Improvement based on field audits and feedback

Preferred Industry Experience: Home Services, Facility Management, Consumer Durables, Hospitality, Customer Service, Field Operations, or Training & Development. Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Soft Skills & Field Conduct Trainer (Noida)
🏢 EVERNA SOLUTIONS PRIVATE
📍 Noida