ServiceNow ITSM / Application Support Engineer

Experience: 6–8 Years

Location: Bengaluru

Work Mode: Full-Time

CTC: ₹17 LPA

Role Overview

We are looking for an experienced ServiceNow ITSM professional with strong application support expertise and an AI-first mindset. The candidate will troubleshoot critical business applications, manage incidents and service requests, and contribute to AI-driven solutions using Generative and Agentic AI.

Key Responsibilities

- Provide application support and resolve incidents/issues.
- Work on ServiceNow ITSM, incident management and service request fulfillment.
- Monitor applications and contribute to system reliability.
- Collaborate with stakeholders and provide timely issue updates.
- Document solutions and contribute to support best practices.




- Apply GenAI, Agentic AI and prompt engineering to automate processes and improve workflows.
- Participate in team discussions and independently handle complex issues.

Required Skills

- Solid ServiceNow IT Service Management (ITSM)
- Incident Management & Service Request Fulfillment
- ITIL framework
- Application Support & Troubleshooting
- Strong analytical and problem-solving skills
- Generative AI & Agentic AI concepts
- Prompt Engineering / AI Evaluation
- Excellent communication and stakeholder management

Education: 15 years full-time education required

📌 ServiceNow ITSM / Application Support Engineer (Bengaluru)
🏢 Vrinda International
📍 Bengaluru