Walkin-in - TATA Consultancy Services LTD, Delivery Center, Technopark Campus, Kariyavattam P.O, Thiruvananthapuram -695 581

Exp Range-4 to 12 Yrs

- Module Development:
- Configuring and customize on multiple modules (ITSM, ITOM, HR Service Delivery & Governance Risk Compliance) of ServiceNow depending on the business Requirement.
- Workflow Automation:
- Design and implement workflows, business rules, UI Actions and Client Scripts to automate complex business processes.
- Experience on Catalog Development and Flow Designer creation.
- Must Possess hands on experience on integrations between ServiceNow and external systems using REST/SOAP APIs and MID Servers.
- Expertise on Incident Management - Incident Resolution and Escalation Process, SLA Management
- Problem Management - Root Cause Analysis Problem Resolution and Workarounds
- Change Management – Risk Assessment and Impact Analysis, Change Planning and Scheduling to Change Implementation expertise on the Change management Lifecycle.
- Robust Understanding on Knowledge Management.




- Must have a Hands-on experience with Java Script and ServiceNow Scripting Language
- Integrations: Hands on experience with APIs – REST, SOAP, Scripted REST API, MID Server Integration, and expertise on using Integration Hub.
- ITOM Implementation and Configuration
- Discovery Configuration: Manage and Maintain CMDB (Configuration Management Database).
- Expert in Service Mapping who can understand the relationships between applications, servers, and infrastructure components.
- Experience on Cloud Discovery such as AWS, Azure, and Google Cloud.
- Event Management to integrate with monitoring tools for real-time monitoring.
- Orchestration workflows to automate routine tasks.
- Expertise on Performance Analytics – KPIs, Indicator Creation Scorecards and Widgets.
- HR Service Delivery: Experience on Onboarding Process Implementation, Workflow Automation and User Training and Support after onboarding.

📌 ServiceNow Developer (ITSM , TOM, CMDB, IRM )Walkin-in_ 19-Sep-26 (Thiruvananthapuram)
🏢 Tata Consultancy Services
📍 Thiruvananthapuram