ServiceNow Developer with 5–7 years of hands-on experience in designing, developing, configuring, and enhancing the ServiceNow platform. The ideal candidate should have solid expertise in ITSM, Knowledge Management, CMDB, ITOM, and ServiceNow Data Foundation , along with a solid understanding of ServiceNow development best practices.

The candidate will work closely with Business Analysts, Architects, Process Owners, and other technical teams to deliver scalable, maintainable, and best-practice ServiceNow solutions.

Key Responsibilities

- Design, develop, configure, and customize ServiceNow applications and modules based on business requirements.
- Develop solutions across ITSM, Knowledge Management, CMDB, ITOM, and Data Foundation capabilities.
- Translate functional requirements and user stories into technical solutions.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Notifications, Scheduled Jobs, and Scripted REST APIs .
- Configure and develop Flow Designer, Workflow, Service Catalog, Record Producers, Catalog Items, and Approval processes .
- Work on CMDB data models, CI classes, relationships, identification and reconciliation , and data quality.
- Support CMDB and data foundation initiatives , including data normalization, governance, and data integrity.




- Develop and maintain integrations between ServiceNow and external systems using REST/SOAP APIs and other integration mechanisms.
- Work with ITOM capabilities , including Discovery, Service Mapping, Event Management, and related CMDB integrations.
- Configure and enhance Knowledge Management , including knowledge bases, article workflows, permissions, and lifecycle management.
- Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog .
- Perform application development while adhering to ServiceNow best practices and platform standards.
- Conduct unit testing, system testing, defect resolution, and support UAT activities.
- Troubleshoot and resolve technical issues, performance problems, and production defects.
- Participate in code reviews and ensure development follows established coding and security standards.
- Support ServiceNow upgrades, patches, releases, and instance health activities.
- Prepare technical documentation for developed solutions, configurations, integrations, and customizations.
- Collaborate with cross-functional teams and provide technical guidance to junior developers.

Mandatory / Strongly Preferred:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist – ITSM (CIS-ITSM)

Preferred:

- CIS – ITOM
- CIS – Discovery
- CIS – Service Mapping

Direct Link: https://forms.gle/G361dXy3SmQE8DYM7

📌 ServiceNow Developer (Pune)
🏢 InfoBeans
📍 Pune