• Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer)
- Deep knowledge of ServiceNow modules (ITOM/ITAM/BCM/S2P/IRM/TPRM)
- Strong customer service and excellent verbal/written communication
- Hands-on experience in ServiceNow development & integrations
- ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM)
- Experience in Agile/Scrum methodology, handling end-to-end project lifecycle
- Knowledge of integrations with enterprise monitoring tools
- Valuable understanding of CMDB, CSDM concepts, CI relationships, and data quality controls
Good to have
- Strong experience in Flow Designer, Workflows,
and Service Catalog development
- • Experience with integrations using REST/SOAP APIs, MID Server, and data imports
- • Familiarity with ServiceNow upgrade planning, regression testing, and best-practice config
SN
Role descriptions / Expectations from the Role
1 Excellent interpersonal and communication skills, both written and verbal
2 Administration and Optimization
3 Ability to work with a wide range of people with different skills and needs
4 Troubleshooting and Support
5 Following ITIL process, handling service management and Ticketing tools.
Architect, implement, and manage Microsoft Intune solutions