Position Description:

Job Title: ServiceNow Developer ITSM, HRSD Integrations

Position: Software Engineer / Senior Software Engineer

Experience: 38 Years

Category: Software Development / Engineering

Shift: 5:30 PM to 2:30 AM

Work Mode: Hybrid

Primary Location: Chennai

Secondary Location: Hyderabad

Employment Type: Full Time

Role Summary

We are seeking a highly skilled ServiceNow Developer with 38 years of hands-on experience in ServiceNow platform development, configuration, customization, and integrations. The ideal candidate will possess strong technical expertise in the ServiceNow platform, IT Service Management (ITSM), and Human Resources Service Delivery (HRSD). This role requires proven experience in developing HR case management solutions, employee workflows, and integrations with external HR and enterprise systems.

The successful candidate will contribute to the development, enhancement, integration, testing, deployment, and support of ServiceNow solutions while working closely with business stakeholders, architects, and technical teams.

Your future duties and responsibilities:

Key Responsibilities

Design, develop, configure, and enhance solutions on the ServiceNow platform.

Develop scalable, secure, and maintainable ServiceNow applications and customizations.

Create and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Data Policies, ACLs, Events, Notifications, and Scheduled Jobs.

Develop workflows and process automation using Flow Designer and IntegrationHub.

Configure and enhance ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.

Design, configure, and enhance ServiceNow Human Resources Service Delivery (HRSD) solutions.

Develop and support HR Case Management, HR Services, HR Case Templates, HR Assignment Rules, HR Criteria, Centers of Excellence, Employee Relations workflows, HR Knowledge Management, Employee Center, and employee lifecycle workflows.

Configure security models and access controls to protect sensitive employee and HR data.

Develop and support integrations between ServiceNow and external HR, identity management, and enterprise applications.

Build and troubleshoot integrations using REST APIs, SOAP APIs, IntegrationHub, JSON, XML, Import Sets, Transform Maps, and scheduled data imports.

Work with ServiceNow tables, relationships, data models,



and scoped applications.

Support CMDB and CSDM implementation and alignment with ITSM processes.

Troubleshoot functional, integration, scripting, security, and performance-related issues.

Develop unit, functional, and automated test cases to ensure solution quality.

Support update set management, release activities, deployment validation, and production support.

Collaborate with architects, business analysts, product owners, and client stakeholders to deliver business solutions.

Prepare technical design documents, deployment guides, runbooks, and knowledge transfer materials.

Drive platform optimization, automation initiatives, and continuous improvement activities.

Required qualifications to be successful in this role:

Required Qualifications Education

Bachelors degree in Computer Science, Information Technology, Engineering, or a related discipline.

Equivalent relevant technical experience may be considered.

Experience

38 years of hands-on experience in ServiceNow development, customization, and support.

Strong experience implementing and supporting ServiceNow HRSD solutions.

Hands-on experience developing and supporting ServiceNow ITSM applications.

Experience designing and supporting integrations between ServiceNow and third-party enterprise applications.

Experience working in large enterprise environments; telecom industry experience is an added advantage.

Experience participating in the full software development lifecycle, including development, testing, deployment, and production support.

Technical Skills

Strong ServiceNow Platform Development experience.

Deep understanding of ServiceNow platform architecture, scoped applications, and data models.

Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Data Policies, ACLs, Events, Notifications, and Scheduled Jobs.

Strong JavaScript development skills with client-side and server-side scripting expertise.

Hands-on experience with GlideRecord, GlideAggregate, GlideAjax, and ServiceNow APIs.





Experience building scalable and maintainable scoped applications.

Strong understanding of ServiceNow security, coding standards, and performance optimization best practices.

Hands-on HRSD experience including HR Case Management, HR Services, HR Tasks, HR Case Templates, HR Assignment Rules, HR Criteria, Centers of Excellence, Employee Center, and HR Knowledge Management.

Strong knowledge of ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.

Working knowledge of ITIL processes and ServiceNow ITSM implementation.

Experience with REST APIs, SOAP APIs, JSON, XML, IntegrationHub, Flow Designer, Import Sets, and Transform Maps.

Understanding of authentication mechanisms, error handling, logging, retry mechanisms, and data validation.

Experience with CMDB and Common Service Data Model (CSDM).

Robust debugging, troubleshooting, and problem-solving capabilities.

Preferred Skills

Experience integrating ServiceNow HRSD with Workday, SAP SuccessFactors, or similar HR management systems.

Experience integrating with Active Directory, Microsoft Entra ID, or other identity management platforms.

Experience with Lifecycle Events and Enterprise Onboarding Transitions.

Experience with Employee Center Pro.

Experience with Document Templates and document generation capabilities.

Experience with Domain Separation.

Experience with Automated Test Framework (ATF).

Experience supporting ServiceNow platform upgrades and migrations.

Knowledge of GitHub, CI/CD pipelines, and DevOps practices.

Experience working in Telecom or large enterprise environments.

Strong communication, stakeholder management, and collaboration skills.

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD).

ServiceNow Certified Implementation Specialist Human Resources (CIS-HR).

ITIL Foundation or other relevant ITSM certifications.

Skills:

- Problem Management
- ServiceNow
- Incident Management
- Integration Development
- IT Service Management
- JavaScript

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

📌 ServiceNow Developer - ITSM, HRSD and Integrations (Chennai)
🏢 CGI
📍 Chennai