Roverz MotorBikes is looking for an experienced and result-oriented Service Manager to manage the overall operations of the Service Department and ensure excellent customer satisfaction, service quality, and departmental performance.

Key Responsibilities

- Manage the day-to-day operations of the Service Department.

- Lead and supervise Service Advisors, Technicians, PDI Technicians, and other service staff.

- Monitor service bookings, job cards, vehicle flow, and timely delivery.

- Ensure proper diagnosis, repair, maintenance, and quality checks of vehicles.

- Monitor service department targets, productivity, revenue, and customer satisfaction.

- Handle customer complaints and ensure timely resolution.

- Monitor technician performance and allocate jobs effectively.

- Ensure proper usage and availability of tools, equipment, and workshop facilities.





- Coordinate with the Parts/Spare Department to ensure timely availability of required parts.

- Monitor warranty claims and ensure proper documentation and submission.

- Ensure compliance with company policies, safety standards, and workshop procedures.

- Conduct regular team meetings and provide guidance and training to staff.

- Maintain service records, reports, and daily/monthly performance reports.

- Coordinate with management regarding manpower, operational requirements, and departmental performance.

- Ensure cleanliness, discipline, and proper housekeeping within the Service Department

Pay: ₹30,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Service Manager (Alappuzha)
🏢 Royal Enfield - Roverz Motors
📍 Alappuzha