Greetings !!

One of our client TOP MNC looking for Servicenow CMDB & ITOM

Role: Service Now ITOM, CMDB

Experience: 8+ & 12+ Years

Location: Bangalore, Noida, Gurgaon, Pune, Mumbai, Hyderabad - Hybrid 3 days in a Week WFO

Immediate Joiners Only

Excellent Communication Skills

Note: We only need candidates who can attend the F2F discussion at any of our client locations.

JD

- Lead the CMDB upliftment programme — owning CI class model design, CI relationship mapping, and the end-to-end population strategy across domains
- Design and implement manual CSV import process for Digital application CIs — defining import templates, field mapping and Transform Map configuration
- Configure and validate Service Graph Connectors: — ensuring accurate CI discovery and store hierarchy population
- Design the store hierarchy and validate API integration for Asset reference data
- Define CMDB data quality rules — master join key, duplicate CI prevention, device retirement process, firmware/OS currency — and implement enforcement via Transform Map validation
- Establish CMDB completeness reporting using Platform Analytics and define completeness KPIs

Skills & Experience Required
- 6–9 years of ServiceNow experience with at least 3 years focused on ITOM,



CMDB and Service Asset & Configuration Management (SACM)
- Proven hands-on experience with ServiceNow Discovery, Service Mapping and CMDB 360 (multisource)
- Experience configuring Service Graph Connectors
- Solid understanding of CMDB CI class model, CI relationships and the Common Service Data Model (CSDM)
- Experience with Hardware Asset Management (HAMPRO) or IT Asset Management (ITAM) in ServiceNow
- Proficient in ServiceNow Transform Maps, Import Sets and data normalisation techniques
- ServiceNow Flow Designer and scripting (JavaScript / Glide API) for workflow automation
- Experience leading a team of 2–4 developers and providing technical mentorship
- Ability to produce clear technical documentation for Confluence

Desirable
- ServiceNow Certified Implementation Specialist — ITOM or ITSM
- Experience with integrations of CMDB with 3 rd party systems such as MDM Platforms, End Point Management, Network device management, etc
- Experience with ITOM AIOps Professional or Event Management implementation
- Understanding of HAMPRO integration with Event Management for incident enrichment
- Knowledge of ITIL v4 — particularly Service Asset & Configuration Management practices

📌 Service Now ITOM, CMDB (Bengaluru)
🏢 Anlage Digital
📍 Bengaluru