Service Manager – Retail Sector

Mayoori Furniture, Electronics & Home Appliances

The Service Manager will be responsible for managing and coordinating the complete after-sales service operations for Electronics, Home Appliances, and Furniture across Mayoori branches. The role involves ensuring timely service, effective complaint resolution, technician coordination, customer satisfaction, and proper follow-up until service issues are closed.

Key Responsibilities

- Manage day-to-day after-sales service operations for Electronics, Home Appliances, and Furniture.
- Handle and monitor customer service complaints received from branches and customers.
- Coordinate with service technicians, branch teams, vendors, and authorized service centres for timely resolution.
- Allocate and follow up on service requests and ensure complaints are attended to within the required time.
- Monitor pending service complaints and ensure timely closure.
- Coordinate installation, repair, replacement, warranty, and product-related service requirements.
- Maintain proper records of service complaints, technician visits, pending cases, replacements, and closures.
- Coordinate with suppliers and brand service teams for warranty-related issues.
- Escalate critical or unresolved customer complaints to the appropriate management/brand authority.
- Ensure proper communication between Sales, CRM, Service, Accounts, and Branch teams.
- Monitor technician performance, service quality, response time, and customer feedback.




- Conduct regular follow-ups with customers after service completion to ensure satisfaction.
- Identify repeated product/service issues and report them to Management for corrective action.
- Prepare daily/weekly/monthly service reports and submit them to Management.
- Ensure proper documentation for service claims, warranty cases, replacement requests, and service expenses.
- Support branches in handling difficult or escalated customer service cases.
- Maintain professional customer relationships and ensure company service standards are followed.
- Monitor service-related costs and ensure unnecessary expenses are controlled.
- Develop and implement procedures to improve service turnaround time and customer satisfaction.

Required Skills
- Solid knowledge of retail after-sales service operations.
- Experience in Electronics, Home Appliances, Furniture, Consumer Durables, or related retail sectors preferred.
- Good knowledge of warranty and service processes.
- Robust coordination and follow-up skills.
- Good customer-handling and problem-solving ability.
- Team management and leadership skills.
- Good communication skills.
- Ability to work with multiple branches and service teams.
- Knowledge of MS Excel/Google Sheets and service/CRM software is preferred.

Preferred Experience 3–7 years of experience in after-sales service, service management, consumer durables, electronics, home appliances, furniture, or retail operations.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Service Manager (Manacaud)
🏢 Mayoori Furniture, Electronics And Home Appliances
📍 Manacaud