Company Overview: Roda Assistance Pvt Ltd, established in 2016, is a leading emergency roadside assistance firm offering 24/7 helpline, breakdown services, and roadside assistance across India. Our team of well-trained alarm centre executives, backed by world-class tools and technology, provides immediate and considerate support, ensuring peace of mind from unforeseen vehicle breakdowns.

Position: Service Coordinator Location: Roda - Emergency Services 3rd Floor, Ettuparayil Business Square, Door No.52, 3274/C3, NH - 47, opp. Decathlon, Vyttila, Ernakulam, Kerala 682019

Job Responsibilities

- Handle customer calls during emergency situations, providing immediate and considerate support.
- Arrange for nearby technicians or towing vehicles to assist customers.
- Coordinate with service teams to ensure timely and efficient service delivery.
- Maintain accurate records of customer interactions and service requests.




- Communicate effectively with customers in a minimum of three languages, including Malayalam and English.
- Work in various shifts to provide 24/7 support.

Qualifications

- Proficiency in Malayalam and English; ability to communicate in at least one more language. • Excellent communication and interpersonal skills.
- Ability to work under pressure and handle emergency situations calmly and efficiently. • Solid organizational skills and attention to detail.
- Willingness to work in shifts, including nights and weekends.
- Prior experience in customer service or roadside assistance is preferred but not mandatory.

Employment Type: Full-time

Compensation

- Competitive salary
- Monthly performance-based incentives

📌 Service Coordinator (Kochi)
🏢 RODA ASSISTANCE
📍 Kochi