Key Responsibilities

- Greet and assist customers professionally and courteously.

- Understand customer requirements and provide appropriate information or solutions.

- Handle customer complaints, feedback, returns, and exchanges as per company policy.

- Manage service requests and ensure timely resolution.

- Coordinate with sales, warehouse, delivery, and other departments for customer-related issues.

- Follow up with customers on pending service requests.

- Maintain accurate records of customer complaints, returns, and service cases.

- Ensure proper documentation and billing-related support where required.

- Explain product usage, warranty, service policies, and procedures to customers.

- Escalate complex issues to the Store Manager or relevant department.

- Maintain service-desk/store-area standards and ensure a positive customer experience.

- Support store operations during peak hours and promotional activities.

- Achieve customer-service and operational KPIs.

Pay: ₹163,281.45 - ₹607,802.46 per year

Advantages

- Paid sick time

- Paid time off

Work Location: In person

📌 service associate (Jaipur)
🏢 MR.DIY
📍 Jaipur