Job Role: Senior ServiceNow Developer

Job Location: Bangalore / Pune / Hyderabad

Work Mode: (Hybrid)

Experience : 8+ years

Role Overview:

- Experienced Senior ServiceNow Developer to implement digital workflow automation and AI initiatives.
- This role will build smart virtual agents, set up integrations with Microsoft Teams and Office 365, and implement generative AI features like Now Assist.
- You will also manage core IT Service Management (ITSM) and Configuration Management Database (CMDB)modules.

Key Responsibilities

Virtual Agent and Generative AI

- Design, build, and deploy conversational bots using ServiceNow Virtual Agent.
- Integrate the Virtual Agent with Microsoft Teams, Office 365, and other enterprise chat platforms.
- Implement and configure Now Assist to drive generative AI use cases (summarization, code generation, and intelligent search).
- Build custom NLU (Natural Language Understanding) models, topics, and scripts to improve user experience.
- Connect Virtual Agent to external APIs and third-party systems using REST/SOAP web services and Integration Hub.

ITSM and CMDB Core





- Configure and customize ITSM modules (Incident, Problem, Change, Request Management).
- Maintain and optimize the CMDB data model, CI classes, and identifier rules.
- Ensure data integrity and map business services correctly within the CMDB framework.

Required Qualifications and Skills

- Experience: 4+ years of total ServiceNow development experience.
- Virtual Agent: Hands-on experience building chat flows, NLU, and multi-platform integrations (especially MS Teams and O365).
- AI Expertise: Practical implementation experience with Now Assist and ServiceNow AI capabilities.
- Core Modules: Deep knowledge of ITSM and CMDB implementation, health, and maintenance.
- Technical Stack: JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs, and Glide API.

Certifications:

- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
- Virtual Agent / Generative AI micro-certifications (preferred)

📌 Senior ServiceNow Developer (Hyderabad)
🏢 Tekskills
📍 Hyderabad