We are a Software Product company and looking to hire immediately for the below positions.

We follow Agile methodologies and our system has a monthly release cycle to ensure our software products are as up to date as possible.

Relevant experience with MBA (Finance) is required.

Role 1:- Support Analyst

Openings: 1 Positions

Experience: 3-5yrs

Location: Mohali (IT Park)

Salary: Competitive / as per market

Job responsibilities:

- On boarding of recent clients
- Setting up and loading funds
- Take responsibility of support team.
- Analyzing Client Business Requirement during the project.
- Providing solutions to clients with financial knowledge and system knowledge.
- Coordinate with regional offices / Prime Brokers / Fund Administrator in connection with the setting up of new connections for trade recon and file transfers.
- Process documentation, Reconciliation, P&L;, NAV calculation, Fund Accounting, Position & Cash Reconciliation, P&L; Calculations, FIX work.
- Candidate should be results-oriented, team player and self-motivator with a strong initiative to deliver
- Strong business analysis, technical, and project management skills
- Experience in dealing as a client-facing representative
- Strong ability as a self-starter who can appropriately priorities work and manage time
- Maintaining user documentation in line with product developments
- Process documentation
- Support Issue Management
- Proactively contribute to the Support team and the achievement of its goals.

Role 2:- Senior /Lead Support Analyst

Openings: 1 Positions

Experience: 5-9yrs

Location: Mohali (IT Park)

Salary: Competitive / as per market

Job responsibilities:

- Along with the routine daily support tasks (Mentioned as above) the job responsibilities will also include the below:
- As as senior you will be responsible for team building, maintaining discipline, hiring, training, evaluating performance of the team members.
- Mentor, monitor and motivate team members to perform and achieve individual as well as team goals on a daily basis.




- Lead and drive the weekly team meetings / conference call and participate in client calls on a regular basis.
- Communicate all task status and issues clearly, escalate issues as soon as you are aware of them.
- Highlight any areas which may need improvement.
- Assist in regular 1-1 meetings/reviews with junior members.
- Create training material on key functional areas they are an expert on.
- Contribute to application and technical design, research emerging technologies and report relevance to the global team.
- Constantly strive to improve support and deployment efficiencies.
- Take total ownership of all support tasks, client deployments and processes.
- Handle direct client communications for technical issues.
- Contribute to team meetings, suggest and openly discuss topics / issues.
- Operate independently on application support tasks that are clearly defined.
- Identify discrepancies in existing or proposed procedures.

Desired Qualification & skills for above roles:

- Work Experience in Investment Banking, FX Market, Capital Market, Hedge Fund.
- Working knowledge of MS-SQL, MS Office
- Understanding of FIX protocol message flow (inbound / outbound) would be preferred.
- Excellent English, communication and organizational skills are essential, as is the ability to operate and contribute to a global team.
- Ability to multitask, strong decision making and problem-solving skills.
- Take initiative on areas of ownership (and beyond), not waiting to be asked.
- Organisational and time-management skills
- Self-motivated and works with minimal supervision.
- Should be open to work in permanent/rotational shifts whenever required.

You will be trained in detailed processes involved in supporting and deploying our systems. An understanding of financial markets is essential.

Address:

Arbortec Systems Pvt. Ltd.

Sebiz Square, 1st Floor, IT C 6, Sector 67,

IT Park, Mohali, PIN 160062.

+91-0172-4640883 / (phone hidden)

www.arborfs.com For more information, please go through our website www.arborfs.com,

Please feel free to share this requirement with suitable & interested candidates looking for a challenging job.

📌 Senior / Lead Support Analyst (Capital Market/Investment Banking Exp.) (Sahibzada Ajit Singh Nagar)
🏢 Arbortec Systems
📍 Sahibzada Ajit Singh Nagar