We are looking for a seasoned Senior Telecalling Executive to lead telecalling efforts and support the sales team in achieving customer acquisition and retention goals. This role involves managing both inbound and outbound calls, training junior telecallers, monitoring team performance, and ensuring excellent customer interactions. The ideal candidate should have robust telecalling experience, exceptional communication skills, and a drive to exceed targets.
Key Responsibilities
Handle and Oversee Outbound/Inbound Calls:
- Make high-quality outbound calls to potential customers and follow up with leads.
- Take charge of complex inbound calls, resolving escalated queries and complaints.
Sales and Lead Conversion :
- Identify customer needs, pitch relevant products/services, and close sales effectively.
- Guide junior executives on handling objections and improving their lead conversion rates.
Team Leadership and Training :
- Mentor and train junior telecalling executives,
sharing best practices and sales techniques.
- Conduct regular team meetings, performance reviews, and provide feedback.
Process Improvement
- Monitor and evaluate call scripts and sales pitches, suggesting improvements for higher engagement and success rates.
- Work with the sales and customer service teams to enhance overall call quality and customer experience.
Reporting and Documentation
- Maintain detailed records of calls, lead status, and customer feedback in the CRM system.
- Prepare weekly and monthly reports on call performance, conversions, and other KPIs.
Customer Relationship Management
- Establish and maintain positive customer relationships to enhance customer loyalty.
- Resolve customer concerns promptly and ensure a high level of customer satisfaction.