Role Overview The Key Account Manager serves as the primary liaison between clients and delivery teams, ensuring successful execution of architecture, engineering, construction, BIM, CAD, and design support projects. This role is responsible for managing client relationships, coordinating project delivery, developing new business opportunities, and supporting long-term account growth within the AEC sector.

Key Responsibilities

Client Relationship Management

- Serve as the primary point of contact for key clients across Architecture, Engineering, Construction, Interior Design, and Real Estate sectors.

- Build and maintain robust long-term relationships with existing clients, ensuring high levels of customer satisfaction and retention.

- Manage client communications throughout the project lifecycle, from inquiry and proposal stages through project delivery and completion.

- Understand client requirements and communicate project objectives clearly to internal production and technical teams.

- Conduct regular client reviews, business updates, and strategic discussions to strengthen partnerships and identify growth opportunities.

Project Coordination &

- Delivery Management

- Collaborate with Project Managers, BIM Managers, CAD Leads, Architects, Engineers, and production teams to establish project schedules and delivery timelines.

- Monitor project progress and coordinate resources to ensure milestones and deadlines are achieved.

- Facilitate communication between clients and project teams regarding project status, design changes, scope updates, and technical requirements.

- Ensure seamless project execution across multiple disciplines, including Architecture, Structural Engineering, MEP Engineering, BIM Modeling, CAD Documentation, and Interior Design.

- Coordinate project handovers, submissions, quality reviews, and final deliverables.

Technical Client Support

- Respond to client inquiries regarding project scope,



architectural drawings, BIM deliverables, construction documentation, engineering coordination, and technical workflows.

- Provide detailed project updates, technical clarifications, and solutions in collaboration with project delivery team

- Manage complex client communications involving project specifications, standards, and quality expectations.

Business Development &

- Lead Management

- Manage inbound inquiries and qualified leads from architectural firms, engineering consultants, contractors, developers, and real estate companies.

- Conduct discovery discussions with prospective clients to understand project requirements and outsourcing needs.

- Schedule and coordinate client meetings, presentations, and capability discussions with senior management and technical leads.

- Convert business opportunities into active projects through effective relationship management and solution-based selling.

- Continuously research market trends, industry developments, and potential business prospects within the AEC sector.

Proposal &

- Marketing Support

- Develop capability statements, pitch decks, project profiles, case studies, and service presentations.

- Support proposal submissions, RFP responses, RFQ documentation, and prequalification packages.

- Maintain a library of project references, sample drawings, BIM models, construction documentation, and client success stories.

- Coordinate with technical teams to obtain project showcases, testimonials, and portfolio material for business development activities.





Account Growth &

- Strategic Development

- Identify opportunities to expand services within existing client accounts.

- Promote additional services including BIM, CAD Drafting, Construction Documentation, Revit Modeling, Scan-to-BIM, Interior Design Documentation, Visualization, and Engineering Support Services.

- Develop account plans to drive recurring business and increase client engagement.

- Support contract renewals and long-term service agreements.

Vendor &

- Stakeholder Coordination

- Coordinate with external consultants, vendors and stakeholders

- Facilitate collaboration between multiple project disciplines and ensure alignment of project objectives.

Reporting &

- Data Analysis

- Maintain CRM records and client databases with accurate project and contact information.

- Generate account performance reports, project status dashboards, and business development metrics.

- Track lead conversion rates, client engagement, project revenue, and account growth trends.

- Analyze performance data to support forecasting, strategic planning, and operational improvements.

Ideal Candidate profile

- Excellent communication skills in English mandatory

- Architects, Engineers and MBA

- 3 to 6 years experience Key Account Management and Project Coordination (International clients only)

- Ability to communicate effectively with the Project delivery team comprising of architects, engineers and project managers.

- Experience managing international clients and multidisciplinary project teams.

- Proven ability to develop client relationships, generate repeat business, and support account growth.

- Experience of working with any industry however experience of working with AEC industry will be an added advantage

- Strong understanding of project delivery workflows within the AEC industry preferable

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