Sales & Operations Manager – Hospitality

Department: Sales & Client Operations

Employment Type: Full time

Location: Vadodara, Gujarat (Onsite)

Shift: US Nights (5PM to 3AM) Mon-Fri

About the Role

Rank Me Now is looking for an experienced Sales & Operations Manager with a strong hospitality background to lead our Sales Team and oversee client operations.

This is a manager-level leadership role responsible for revenue growth, team performance, client delivery, profitability, process improvement, and strategic client relationships.

The ideal candidate will have experience in hotel operations, sales, revenue management, or hospitality technology, with a strong understanding of hotel commercial performance and client management.

Key Responsibilities

· Lead and coach the Sales Team to achieve outreach, meetings, demos, conversions, revenue targets, and maintain pipeline discipline.

· Oversee client operations from onboarding through delivery, renewals, and expansion, ensuring service quality and timely resolution.

· Own client escalations and strategic relationships, including recovery conversations, reviews with hotel owners/GMs, renewals, and upsells.

· Protect profitability by monitoring delivery costs, margins, workload, scope creep, and team capacity.

· Build scalable processes through SOPs, dashboards, automation, training, and workflow improvements.

· Support commercial strategy through input on pricing, packages, staffing, sales processes, and growth opportunities.

· Track performance and business health across sales, operations, client accounts, margins, and renewals, using data to drive decisions.

Required Qualifications

· 5+ years of relevant hospitality experience, including 2+ years in a management role.

· Experience as a Hotel Operations Manager, General Manager, AGM, Cluster Operations Manager,



Revenue & Operations Manager, Hotel Sales Manager/Director, or Hospitality Technology/Customer Success Manager.

· Working knowledge of hotel revenue management, including occupancy, ADR, RevPAR, demand patterns, and rate strategy.

· Understanding of OTA visibility, rate parity, distribution channels, and competitor-rate positioning.

· Knowledge of online reputation management, review scores, review responses, and guest complaint handling.

· Experience managing or supervising sales, operations, or client-facing teams.

· Strong understanding of P&L;, service margins, cost-to-serve, and capacity planning.

· Excellent written and spoken English with strong client-facing communication.

· Comfortable with CRM systems, Google Sheets/Excel, email, and video-conferencing tools.

· Ability to work independently in a fast-paced remote/startup environment.

Preferred Qualifications

· Experience with PMS, RMS, channel managers, CRS, OTA extranets, or reputation-management platforms.

· Experience with independent, economy, limited-service, select-service, or midscale hotels.

· Experience selling or managing delivery of SaaS, hotel technology, or professional services to hotel owners.

· Familiarity with the U.S. hotel market.

· Experience building SOPs, dashboards, trackers, or reporting systems.

What This Role Owns

· Sales: Team output, pipeline, conversions, forecasting, and targets

· Operations: Onboarding, delivery quality, timelines, and capacity

· Profitability: Cost control, productivity, margins, and rework reduction

· Clients: Strategic relationships, escalations, renewals, and expansion

· Team: Hiring support, coaching, training, and performance

· Processes: SOPs, automation, dashboards, and workflow improvement

· Commercial Strategy: Packaging, pricing feedback, and upsell opportunities

📌 Sales & Operations Manager -Hospitality (Vadodara)
🏢 Siox Global
📍 Vadodara