Location: South Delhi

Work Mode: Full-time, On-site

Experience: 2–5 years

About TBS Studio

TBS Studio is a luxury children’s interiors design studio creating thoughtfully designed spaces for babies, toddlers and growing families. From complete nursery and kids’ room interiors to handcrafted furniture, wallpapers, soft furnishings and décor, TBS Studio brings together design, functionality, safety and craftsmanship.

About the Role

We are looking for a confident, articulate and proactive Sales & Operations Executive with a robust sales mindset.

Sales and client conversion will be the primary responsibility of this role.

The ideal candidate must have an excellent command of spoken and written English, be confident speaking with premium clients, have strong follow-up skills and be capable of taking a lead from the initial enquiry through consultation, quotation and closure.

The role will also involve coordinating with the design, production and operations teams to ensure a smooth client journey.

Key Responsibilities

Sales & Lead Management — Primary Responsibility

- Handle incoming leads and enquiries through calls, WhatsApp, social media and other channels.
- Respond to leads promptly and professionally.
- Understand client requirements, budget, preferences and timelines.
- Qualify leads and identify genuine sales opportunities.
- Conduct sales conversations confidently.
- Explain TBS Studio’s services to prospective clients.
- Schedule consultations and client meetings.
- Prepare and share quotations and proposals.
- Follow up consistently with prospective clients and actively work towards conversion.




- Maintain an updated sales pipeline.
- Track leads from enquiry to closure.
- Re-engage prospective clients who have not yet made a decision.
- Work towards defined monthly sales and conversion targets.

Client Communication

- Communicate professionally with clients through phone, WhatsApp and email.
- Maintain a high standard of spoken and written English.
- Handle client questions and concerns professionally.
- Ensure information shared with clients is accurate and timely.
- Coordinate internally to ensure client commitments are followed through.
- Maintain a premium client experience throughout the sales journey.

Sales Operations

- Maintain lead, enquiry and sales trackers.
- Update CRM/internal systems regularly.
- Maintain accurate records of quotations, follow-ups and conversions.
- Prepare basic sales reports.
- Coordinate appointments, consultations and meetings.
- Share client requirements with the design and production teams.
- Track project/order progress and ensure timely internal follow-ups.
- Support sales campaigns, events and showroom activities.

Candidate Requirements

Must Have

- Excellent command of spoken and written English — mandatory.
- Strong sales skills — priority.
- Proven experience in sales,



preferably in a premium/luxury segment.
- Confident and professional communication skills.
- Excellent follow-up and lead management skills.
- Ability to handle sales conversations and close deals.
- Strong interpersonal and negotiation skills.
- Highly organised and detail-oriented.
- Comfortable working with sales targets and accountability.
- Ability to manage multiple leads simultaneously.
- Good working knowledge of Excel/Google Sheets, WhatsApp and email.
- Ability to work independently and take ownership.

Preferred Experience Experience in interiors, furniture, luxury retail, home décor, architecture, real estate or premium lifestyle brands will be an advantage.

What We Are Looking For

Sales-driven, confident, articulate, proactive, persistent, organised, client-focused and accountable.

This is not a purely coordination or back-office operations role . The person will be expected to actively manage leads, follow up consistently and contribute directly to sales and business growth.

Key Performance Areas

- Lead response and handling
- Quality and consistency of follow-ups
- Consultations booked
- Lead-to-consultation conversion
- Consultation-to-sale conversion
- Sales generated
- Sales pipeline management
- Client communication
- Accuracy of sales records
- Timely communication, follow-up and coordination across teams

Candidates with strong sales ability, excellent communication and a proven record of converting leads will be preferred over candidates with purely administrative or operations experience.

📌 Sales Operations Executive (South Delhi)
🏢 tbs.studio
📍 South Delhi